More than 100 marketing students in the College of Business at San Francisco State experienced All Things Social Media from classroom activities, influential guest speakers, and their own individual research.
Justin Fong was one of a half dozen students who had a double-dose, taking both my PR and my Advertising courses. After the semester ended, he began working for Scoreloop and here is a report on his internship activities:
Hey Shari,
How’s the summer going for you? My internship is really tough. Long hours and pretty much a non-stop day, but it’s a lot of fun. There is a lot going on at once.
The first thing I do in the morning is troll through the news for stories about our company and our competitors. I look through Facebook, Linkedin, Twitter, and other social media sites to see if anything’s new. If something does comes up, I e-mail it to my team and we try to de-position our competitors.
I also take care of all of our social media profiles. I made our Facebook fan page, our Linkedin company profile, monitor our Twitter account, etc. There are so many different things I do.
One thing that I helped the company with was the idea of creating a wikipedia page, which we discussed in a phone conference.
We had a big press release yesterday. It was a hit and got picked up by a lot of big companies, Google, Yahoo, CNBC, MarketWatch, and so many more. We do both traditional PR and PR 2.0. I’ll update you when more things happen for the company. We’re getting ready for Apple’s World Wide Developers Conference so we’re really busy this week. Have a good rest of summer!
Best Regards, Justin Fong
Hey guys, if any more of you are “out there” doing social media activities, please send me your reports and maybe we’ll have a host of guest hosts.
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Sharing and commenting is the “name of the game” in the Social Media World, so I’m re-distributing a great post I read Monday morning by Erik Qualman and including my own comments on each maxim.
Like the structure of a blog — where you read the most recent entry first — I’m starting with number 15:
15. The overall achievement of individuals and companies will be largely dependent on their social media success.
Genuine success usually comes to those who work, and work diligently. towards a worthwhile goal. Marketing on New Media, whether it is your personal brand — or a company brand — will not lead to overnight success. Even our new celebrities Susan Boyle and Adam Lambert paid “offline” dues taking lessons and performing in front of audiences before their meteoric rise to fame.
The Social Media are NOT a fad, folks. The sooner those who want to offer goods, services, and themselves to others, the sooner they need to discover the right platform(s) [i.e., Twitter, YouTube, Facebook, MySpace, Ning, LinkedIn, etc.] to reach the right people and then get “out there” and Do It.
Online search has revolutionized the way we hire — and get hired
14. The information exchanged in social media in relation to job searching and recruiting has rendered it unrecognizable from the information exchanged 10 years ago. Appropriate matches between employer and employee have increased as a result of an increased information flow.
My students at San Francisco State are learning this lesson on a daily basis. Those who’ve recently graduated know that so many new jobs require social media knowledge, experience, and skills. Plus prospective employers are checking LinkedIn pages for connections and endorsements and, even, personal blogs. Savvy employers are Googling prospects rather than spending much time with resumes.
And savvy job seekers, whether fresh out of college or fresh out of a job, are discovering a myriad of ways to research employers in even more depth than a company website. One great “trick” is going on LinkedIn, clicking the “Company” link on the top menu board, selecting a company of interest [e.g., Microsoft] and checking out tons of information opportunities you couldn’t find anywhere else, like “former employees” who might be able to offer great strategies for landing a job or avoiding pitfalls.
Engage in conversations that are already going on
13. If you’re a large brand, you can rest assured that there are conversations, pages, and applications constantly being developed around your brand and by the community at large. The social community is “doing” social media even if your company chooses not to.
THIS IS HUGE, especially for HUGE companies. We know that none of us can “control the message” online. I’m reminded of a student who was blasted on Yelp because a bank customer blamed her personally for his frustrations. She came to me crying because every time anyone Googled her, this nasty Yelp comment was the first thing they saw. We’ve learned that there’s no technology to erase bad comments; there’s even something called the Streisand Effect where companies have learned what happens when you try to.
What do you do instead? THIS IS EASY. You put your own good stuff online, and the nastiness is buried on page 54 of Google [or now the new soon-to-be popular search “Bing”]. As they say, the “cream rises to the top.”
12. Making multiple mistakes within social media is far better than doing nothing at all.
Picasso said, “I am always doing that which I do not know how to do in order to learn to do it.” An art instructor of mine once told the class that we all had 1,000 bad paintings in us, so we’d better get started to get those out of the way. An English professor once said that if we read everything written by Thomas Hardy, we would think he was just a hack, but it is his masterpieces that continue to be read, studied, and remembered.
11. Marketers’ jobs have changed from creating and pushing to one that requires listening, engaging, and reacting to potential and current customer needs.
For years we’ve heard that “The Customer is Always Right” but we haven’t really listened to them, and THAT is what is so powerful about online opportunities. When your customers have questions and concerns, you can shape your products and services to respond to real needs and wants RATHER THAN simply producing things and trying to manipulate people to want and acquire them.
“Content is key” is MORE than the message
10. Companies that produce great products and services rather than companies that simply rely on great messaging will be winners in a Socialnomic™ world. The social graph is the world’s largest and most powerful referral program.
Why have testimonials always been so sought after by marketers? Because people like to hear how wonderfully products and services have worked for others — and also when those products and services have NOT worked. The better mousetrap works well , people will use it, and so will their friends and neighbors.
Focusing on core strengths leads to leadership
9. Being “well-rounded” as a company or individual is less beneficial. It’s more productive to play to your core strength. This differentiates you from the competition.
Rarely is a jack-of-all-trades in the League of Superstars. We like doing what we do well: when we focus our efforts on our strengths, we build a trustworthy reputation and retain loyal followers.
8. The transparency and speed of information exchanged within social media mitigates casual schizophrenic behavior. Having a “work” personality and having a “party” personality will soon become extinct. People and companies will need to have one essence and be true to that essence.
Back “in the day” when I studied journalism, we were taught objectivity, i.e., keeping ourselves out of our stories. But just as the news”papers” themselves are disappearing, so is the way we’ve communicated with audiences. Neither preaching nor more subtle manipulation works anymore. What does is honesty, authenticity, sincerity, and friends helping friends.
Figure out which platforms work best for your community
7. The most successful social media and mobile applications are those that allow users to brag, compete, or look cool by passing it on.
Today’s social media landscape is burgeoning with a vast variety of platforms to share opinions, insights, and graphic contributions — the most useful will become the most popular, and the most popular will become the most powerful. Experimenting with many of them will help you figure out which are most likely to build your community of engaged customers, clients, and friends.
6. With the increasing popularity of e-books, there will be new digital media placement opportunities for brands. This is very similar to product placement in movies, only this is for books, and the placements are clickable and measurable.
A great feature of new technology is the opportunity to modernize the tried-and-true: longer stories and lessons are being published online in the form of e-books, which offer readers an additional layer of credibility but with the ultimate in ease-of-use. When businesses find appropriate ways to sponsor these applications, the ROI will be evident.
Fun and games is more than fun and games
5. Successful social media marketers will function more like entertainment companies, publishers, or party planners rather than as traditional advertisers.
Tradition in marketing has meant treating customers in an “impersonal” way that just won’t work anymore. As entertainment options increase — and our ability to discover and access them online grows — our expectations are necessitating new traditions. We audience members are putting ourselves “out there” with our likes and dislikes broadcast on Facebook, Twitter, etc. All of this will make it easier for “producers” to create appealing, targeted, winning communication strategies. As one commenter to Erik’s post put it, “Every company will be a media company.”
4. The old adage that you can only have two of these — cheap, quick, or quality — doesn’t hold true within social media. It’s possible to have all three.
We don’t have to pay to play, so the online world is accessible to all with an available computer. Information is readily obtainable and often in “real time.” Thus quality is never compromised because of cost or speed.
3. Social media’s ability to quickly disseminate information among friends and peers helps eliminate different people performing the same tasks (multiple individual redundancies), whether it’s researching the best vacation spot or smart phone. This results in a more efficient society.
No one likes wasting time, so online searching avoids the delay and frustration of waiting for postal delivery, a return phone call, or even getting past the button-pressing in a phone tree. Businesses can send personalized messages to a community — thus eliminating the waste of mass marketing and the expense of one-on-one promotion.
Quality goods and services lead to great word of mouth
2. Consumers are looking to peers for recommendations on products, services, health issues, and more via social media. Only companies that produce products and services of great value will be part of these conversations; mediocrity will quickly be eliminated.
Society as a whole will be improved as we help one another create and discover the highest quality products and services.
1. Successful marketers will be more like Dale Carnegie and less like David Ogilvy; listen first, sell second.
Everything in this revolutionary world of Social Media Marketing begins with improving (a) the way we listen to one another and (b) the means to do it.
Let’s re-visit #15 and more fully comprehend that business growth and success in the future will be tied to mastery of opportunities offered in our Brave New World of Social Media
The Future is NOT just “in the future.” The Future is NOW!
Just after New Year’s, a friend told me she was spending three hours a day on Facebook. “How could you be wasting so much of your life!” I’d asked her — genuinely concerned that she was “stupid” for getting caught up in all the silly buzz.
How dramatically my own life has changed in four months!
That’s the purpose of this blog — to help my Baby Boomer generation, and my retired friends, and my career-contemplating students all discover how this major New Media revolution is changing Everything — and for the betterment of all.
Here are 10 reasons why we — Baby Boomers in particular — should “Dive In”
1. Something “out there” for everyone:It’s not just Oprah, Demi Moore, Dave Matthews, and Barack Obama on Twitter. Thirty million other Tweeters plus around 300 million users each on MySpace and Facebook . . . and the list of social media participants goes on. A host of different platforms with a variety of advantages for people from widely different walks of life with a huge diversity of different interests. There is something “Out There” speaking to you — if you listen.
2.“Fountain of Youth”: Ask yourself what you “want” — to make you happier, more fulfilled, more connected, more ________________ [fill in the blank]. If you are one of the “elder” Baby Boomers like me, then one possible response might be: “I’d like to feel younger and, perhaps, more hopeful.” After having spent these several weeks learning/experimenting/engaging with the New Media and the communities of folks using them, I can appreciate the “Fountain of Youth” properties associated with being a young person just embarking on a new, exciting adventure.
3. DO something New:Laziness is not next to Godliness. Get off the couch and do something NEW.
4. Get “famous”:Think about someone like Susan Boyle – a 48-year-old Scottish woman with a magnificent voice, who thanks to the magic of YouTube and Twitter is now known worldwide and will get a chance to bring joy to multitudes. You, too, can be famous if you’d like. Read my first blog post.
5. Find answers:Is there anything you don’t know? I’m talking here to the men (who occasionally don’t like to admit lack of knowledge) as well as the women (who usually do know “everything,” right, ladies?) Not only are answers to your questions all over the internet, but you can discover new friends who share your interests by asking questions on Twitter, LinkedIn, and other platforms.
6.Be creative: Speaking of Twitter, it’s a very simple technology with tons of “applications.” That means any of us can shape the medium in creative ways. Lots of people may merely “text-message” friends and family, but some of us use it to discover new information available on the internet. It’s also a cool way to share personal insights that may be helpful to others. And its a great place to ask questions. On a more creative note, as an English teacher I found it useful in having my students frame a message of “substance” in 140 characters or less. I’d love to hear other creative uses people have for Twitter.
7.Keep in touch: Then there’s Facebook: you don’t have to spend three hours a day for this site to prove its value. Here are some of the ways it works for me: (a) keeping in touch with close friends and new acquaintances who don’t require phone calls; when you connect up with people on this site and they “update their status” you can make a comment and carry on a mini-conversation; (b) showing photos of your grandchildren; (c) letting family members know about the plays you saw on Broadway during your vacation — all at one time if they are on Facebook, too.
8. Start a blog. Set up your own soapbox and proclaim your views and knowledge to the world — online and, even, offline about any topics that excite you.
9. Be an explorer:Then there’s Friendfeed, Del.icio.us, YouTube, Digg, Flickr, Ezine, Squidoo, Technorati and the entire Blogosphere to explore.
10. Make Great New Friends:I made a new friend on Twitter one afternoon, and she said something that rang true for me, as well: “Honestly, nothing as exciting as this social media revolution has happened to me in decades.” Try it, you may feel the same.
Readers, do us all a great service: write a comment and share some of the reasons you believe Baby Boomers . . . of all ages . . . should embrace social media.
The last class of the semester will not be the end of studies for many SFSU marketing students.
What a wild ride –
Jumping off the PR 1.0 trail and on to PR 2.0!
And I’m happy to report that many of my 90+ students will be continuing our trek down Revolutionary Road. Below is a sampling of their semester wrap-ups:
Consumers create the buzz:
“I learned that people are changing the way information is given and received. Today Social Media is influencing all of us in ways never thought possible 5, 10, 20 years ago. Websites like Facebook, MySpace and Twitter are evolving into powerful tools. And companies are seeing this as consumers are now the ones creating buzz about products and places.
Today we all have the opportunity to use the Web to tell stories, to educate, to entertain, and, most importantly, to engage in conversation. We are only beginning to explore the many ways to communicate.” — Alice Ng
Social Media is our future:
“It is not only a way for people to connect and maintain relationships, but the Future for marketing and business, as well. Most of the population has hit their limit with mass advertising. People have figured out that everything is a selling gimmick and they have become immune. Marketing has become Word of Mouth — and what better way to facilitate the discussions than through social media.
If I am interested in a new TV, I want to hear real-life reviews and opinions — and with just a few clicks I can find them with Twitter. Or, if I want to know more about a person or organization, I simply go to LinkedIn or Facebook. As more people are realizing that everything is available online, more companies and people are adding valuable content to be discovered.” — Natalie Leadbetter
What’s just a fad?
“The number of social media websites id mind-boggling. The question is which ones are here to stay, and which ones will be merely fads. It’s frustrating that more and more aspects of life are moving to the Web. Personally, I find that staring at a computer screen for longer than a couple of hours at a time can induce headaches. Also, social media is killing privacy, and I have always considered myself a private person. I haven’t felt comfortable putting myself on the Internet for anyone to Google.
One of our speakers told us, ‘If I Google your name and nothing comes up, then you can forget about a job1’ I still have a hard time getting myself to put my name out there and start the multiple social networking profiles that are required for this class — and what now seems, required for life in general. Is there another niche out there for me to avoid this whole Web 2.0 thing? I DOUBT IT. I guess it’s time for me to bite the bullet and join the massive conformity that we call Social Media.” — Emilio Siqueiros
Personal Branding 101:
“I’m personally appreciative to have been immersed in the New Rules of PR. Communication has been revolutionalized and one of the most important lessons for me has been about Personal Branding. From everything I post online to my contributions to others’ web conversations, being Proactive is the Key. I now understand the importance of contributing to other people’s blogs as well as creating and maintaining online profiles — to connect with others and to contribute to the Worldview of Knowledge.” –Alvin Lee
Be careful online:
“When I first began this PR class, I hadn’t known what to expect. All I’d ever heard about PR were statements about making a company Look Good. But now my understanding has changed to the view that PR is more of a process of having a company do the kinds of things that will make it look good and earn that good reputation. And I can see how the internet — and everything we post online — can affect our reputation for the bad as well as for the good. Before this class, I’d tried Twitter when it wasn’t all the rage. I thought it was interesting, but it would fade away.
Now, though, I’m surprised that I’m Tweeting on my final — social media has grown so powerful that wherever I look, someone is bombarding me with some sort of advertising cleverly disguised as Tweets. Every action we take, we have to know that a potential client or contact is watching, and what we write online can make or break us in the Business World.” — Victor Atilano
Share your experiences with us. How has your life changed? Most of us believe that ours has improved? How about you?
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**GUEST POST** San Francisco State University senior Roxanne Cobbs has been an active member of this semester’s public relations class — and has functioned as a very responsible leader for two small groups, the 2nd of which investigated the topic of “Facebook for Business.”
Roxanne’s group put together an excellent power point presentation, and she agreed to write a Guest Post for my blog. She told me she’s having fun observing the social media craze and hopes to play a role in changing the world of advertising.
Facebook is COOL, but it has a way to go to reach the polish and professionalism of LinkedIn
As the world of SM keeps growing, so does my desire to obtain more knowledge about it. Every day I learn something new, enforcing the message that I need SM in my life if I want to be cutting-edge in the business world.
Having just completed a group project advocating the use of Facebook for business, I’ve gathered some interesting tidbits to add to my ever-growing list of SM need-to-knows.
So why use Facebook for business?
One key reason is its viral nature. Facebook can further assist companies in finding their target market by browsing or searching personal profiles through keyword usage. It’s also great for advertising because of its amazing reach — 276 million members and growing daily.
Facebook has a huge assortment of business applications like the demographic filtering which allows extreme precision in targeting your desired market. Of the more than 15 apps we researched, I chose my top three to help you and your business:
RSS Connect
Promote your blog — with RSS feed you can add your blog or any RSS feeds to your wall, with feeds being updated automatically and easily shared.
IEndorse
Use this app to help build relationships and your personal reputation by sending and collecting endorsements, and then post them on your Facebook Professional Profile.
My LinkedIn Profile
Keep the networking system flowing with the use of this cross-promotion app. Input your LinkedIn url or profile name and a LinkedIn badge will appear on your Facebook profile.
Though my research taught me that Facebook can be a good SNS for business purposes, I remain by my opinion that LinkedIn is much superior. LinkedIn is a polished site that resonates professionalism. It lacks the clutter and distractions of Facebook, focusing solely on professional connections — and the experts available on the site. It is not a personal, social site with information about your friends and families, but rather a site where you can network with other professionals who can aid you in your business endeavors.
by Roxanne Cobbs
Click link for an upclose and personal view of the team’s research on Facebook for Business.
[read to us during yoga this morning — couldn’t help but think Social Media]
HERON by Leza Lowitz
Still as silence
what I hold in this life
is thousands of years of DNA,
the mystery of a moment
in which what falls away
is effort
and what changes
is everything
that grows longer
and stronger,
joyous
in flight.
From “Yoga Poems: Lines to Unfold By” by Leza Lowitz, (Stone Bridge Press)
Leza says: “Many thanks. I love sharing yoga and spreading the word about the transformative powers of yoga and poetry! Thanks for posting the link too. I have just finished a sequel to Yoga Poems and hope it will be published in 2010 or thereafter.