Everyone Is Someone’s Customer: Use Social Media to Reach Them, Listen to Them, and Learn from Them

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Too often companies forget the second part of this scenario: Firms are in business (1) to make profits by offering products and services (2) to satisfy the unmet needs of their customers. Too often they are so immersed in organization-centric thinking, that they don’t even realize their products or services may no longer be in […]

Facebook for Business, Blogging, Posterous and more:

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Twitter is like my personal bookstore, but so is most of Web 2.0 Sharing is one of the amazing benefits of Web 2.0, so it’s no wonder that Twitter is so important to me — both as a source and a repository. Here are some of the articles I read and Tweeted and Re-Tweeted this […]

Social Media Victories: presentation by Patrick Schwerdtfeger for Bay Area Consultants — BACN

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As a Bay Area Consultant myself, I was thrilled to attend my first BACN breakfast meeting and hear Patrick Schwerdtfeger tell 80 of us all about his “Social Media Victories.” Patrick’s one-hour talk featured case studies where organizations leveraged Twitter, LinkedIn, Facebook and YouTube to increase revenue and brand awareness . . . but what […]

Let’s have a little fun with Twitter today: Personalizing your background

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 Twitter         24 comments

Brand your Twitter Account If you haven’t had enough fun with Twitter yet — or even if you have and are truly enjoying your new “toy” — then today’s Getting Started lesson will help you individualize your site with information and creativity. Many online sources offer free Twitter backgrounds, and you can try Google for […]

So now you can Tweet . . . What comes next? Getting Started lessons continue:

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 Twitter         10 comments

You’ve played with Twitter and perhaps gotten past the “Emperor’s New Clothes” feeling that there’s a lot of Buzz about nothing. You have gotten past that, haven’t you? Let’s chat Today’s Getting Started lesson is going to “resemble” a conversation . . . However, since I’m the only one in the room, I’ll have to […]

How to get started . . . using social media for growing your business

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 Twitter         10 comments

“Overview of Social Media/Internet Marketing” “Twitterville” “Groundswell“ “Beyond the Hype” “OK, already, I’m convinced. Now what do I pick up first?” So you finally “get it”: You can’t Get It without an Online Presence. But getting started is a lot like being a toddler put into a playpen with a bunch of new toys: What […]

The “Secret” to pumping your own Google Juice: External Links

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 Blogging         6 comments

Getting started in Social Media is all about JUST DOING IT! That’s what I continue to do — and exactly what I suggest to those listening to me. [Those NOT listening to me get the same advice, and I know it’s just a matter of time until they, too, jump in.] My TWO Biggies this […]

Change is never, never easy: The Old PR Pitch must evolve to PR 2.0 Dialogue

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“PR 2.0: A Promising Future” — Part 4 of Putting the Public BACK in PR is quite an ambitious undertaking I covered the first section, ch. 15 on Community Managers in an earlier post. And today’s article only begins to summarize some of the key points in the three very diverse chapters remaining in Part […]

Yes, Shari, Micromedia can support and inspire great conversation

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 Facebook,Twitter         1 comment

When I first read chapter 13 in Putting the Public Back into PR, I had my doubts as to whether Twitter was really the place for great convo — i.e. conversation. But two recent experiences convinced me that rapid-fire, off-the-cuff, succinct wordings could in fact power “engaging” and “enlightening” experiences — not to mention the […]

Our Future Around Facebook and Twitter — guest post from Gen Y-er Zahid Lilani

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I couldn’t wait. Sharisax Is Out There has been featuring a series of reviews on the book Putting the Public Back in PR, but one of my most conscientious SFSU students wrote this wonderful article on Gen Y and social media. Without further ado, here is Zahid: Social Media has changed the way we communicate […]

Beyond the Hype: Roadmap for Social Media’s Future . . . and Ours

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 Blogging,Featured         15 comments

A few weeks ago,  I felt like I’d died and gone to Heaven. That’s the sensation one has when a passion is being filled to the brimming [tipping?] point. For a student of the Social Media Revolution, nothing could be more gratifying and fulfilling than to hear a panel of highly influential Social Media Mavens […]

How am I doing? My online presence roadmap 2-week checkup

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Two weeks ago I made a commitment to manage my online presence. Discipline is key, but broadcasting intentions into cyberspace has a way of keeping one on the straight and narrow. Too many people to make excuses to if objectives aren’t met. So how have I done? Below is my “roadmap” list, followed by my […]

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