Listening Redux: First rule to success in business

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My SFSU Business Communication students learn three rules to Business Success in their first class session: (1) Listen Carefully (2) Read Carefully (3) Follow ALL Directions The suggestion to students — and everyone — that active listening is a skill can be easily disregarded as many people simply hear the tip and move on. That [...]

What to TWEET about — Part Two

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Best Practices for Using Twitter Since Twitter will be changing all our lives, according to Time magazine’s recent cover story, I was thinking about how my use of Twitter differs from other Tweeple — and whether anyone could really publish a Best Practices for Using Twitter. Don’t most of us think we are right most [...]

Twitter for Business: Beyond Twitter 101

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Today’s Twitter Lesson: How Microblogging Builds Community Social Media is all about People: Connecting, Engaging, Listening and Helping One Another. Twitter technology can do all that! ONE: 32 million Twitter users according to WSJ article Ten Ways Twitter will Permanently Change Business. [As of Dec 2009 68 million Tweeters] TWO: Twitter creator Jack Dorsey has [...]

What should U TWEET: Twitter 101 Lesson 4

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What’s so cool about Twitter is that there are NO rules: it’s like the “Wild West” where anything goes — as long as you use 140 characters or less. Q: Why devote an entire post to this subject? A: The 19th century poet and philosopher Ralph Waldo Emerson said that “We are always looking for [...]

Personal Branding is Powerful Strategy in Social Media

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The last class of the semester will not be the end of studies for many SFSU marketing students. What a wild ride – Jumping off the PR 1.0 trail and on to PR 2.0! And I’m happy to report that many of my 90+ students will be continuing our trek down Revolutionary Road. Below is [...]

Social Media Strategies Work in Everyday Life, too

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Writer’s Block?  Rather, so many things to say — How do you pick one post for the day? This reminds me of one of the greatest pieces of advice I have ever received . . . decades ago, and I am still often sharing it with stressed-out students and friends: Whenever Life bombards you with [...]

When Communication Adds Up to a Big Fat Zero

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All the latest and greatest tools mean nothing – if you aren’t listening I read several great blogs today — and would still be reading — if I didn’t want to share my own understanding of one important topic: Effective social media marketing —  aka REAL CONVERSATION — cannot happen without someone to LISTEN. Let’s [...]

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