Tag Archives: #ppbpr

Facebook, Twitter

Yes, Shari, Micromedia can support and inspire great conversation

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See how things intersect & support
See how things intersect & support

When I first read chapter 13 in Putting the Public Back into PR, I had my doubts as to whether Twitter was really the place for great convo — i.e. conversation.

But two recent experiences convinced me that rapid-fire, off-the-cuff, succinct wordings could in fact power “engaging” and “enlightening” experiences — not to mention the opportunity for community-building.

Last night I moderated the #smbookclub discussion for Part 3 of Brian Solis and Deirdre Breakenridge’s Putting the Public Back in PR. This morning I participated in their discussion at #PRStudChat. Both complete discussions are archived and be followed simply by searching the hastags.

Content/conclusions from the book discussion:

“Relax and let chaos reveal its relevance to you.” Susanna Stinnet

  • The conversations [“convos”] are happening. If you are part of them, you can affect change and make a difference.
  • Companies that use today’s tools will be ahead of the game, even if those particular tools change or lose their vitality.
  • Social media will continue to evolve; it will not go away.
  • Social media platforms are great ways to meet people.
  • Before engaging anyone, first observe and understand the cultures and behaviors necessary to participate in these communities.
  • Marketing jobs have moved from monologues to dialogue.
  • Avoid the clutter and build relationships.
  • Build meaningful relationships that will contribute to company’s brand equity, resources, and overall bottom line.

“Twitter and Facebook are really good for listening and developing relationships — and then driving to where you can talk in more depth either via email or phone.” Paul Salinger

“Social media is forcing changes that should have happened a long time ago in everything related to business.” Cherisse Rivera


Notes for further “conversation/content”:

1) Check out #PRStudChat for hour dialogue between Brian, Dierdre, PR students and pros.

2) Read my reviews of Putting the Public Back in PR:

3) Join the chat next Tuesday on Tweetchat.com #smbookclub 8 pm EDT/5 pm PDT

For those of you who do check out #PRStudChat OR if you attended, please comment with your favorite quotes from that conversation.

Blogging

Social Media Tools — are just “tools,” not the all-important-strategies

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Part 3: Putting the PUBLIC Back in Public Relations

Add air to molten glass
Add air to molten glass

If you think about the title of this post, I hope you’ll get the message that even though it’s the SM platforms, i.e. Twitter, Facebook, Friendfeed, etc. that get the “Buzz,” it’s HOW YOU USE THEM that is their true significance.

Because Brian and Dierdre devote a lot of ink to individual tools in this section of PPBPR, readers should note that some of the content will be outdated by the time they read it — the Web is so dynamic, and the Social Web is even more so.

But that is the Key Point of this section:

“Remember that these are merely tools to communicate with others; they’re not representative of the strategies and methodologies for observing and communicating with people.” — p. 153 PPBPR

Four chapters in Part 3: “Participating in Social Media”

Ch 11 – Technology Does Not Override the Social Sciences

Ch 12 – Social Networks: The Online Hub for Your Brand

Ch 13 – Micromedia

Ch 14 – New “Marketing” Roles

Valuable re-quote from The Cluetrain Manifesto:

These markets are conversations. Their members communicate in language that is natural, open, honest, direct, funny and often shocking.

Whether explaining or complaining, joking or serious, the human voice is unmistakably genuine. It can’t be faked.

Most corporations, on the other hand, only know how to talk in the soothing, humorless monotone of the mission statement, marketing brochure, and your call-is-important-to-us busy signal.

Same old tone. Same old lies.

My take-aways:

  • Conversations will go on — with or without you. Watch that the competition doesn’t get there first.
  • Negativity in the conversation can present opportunity, e.g., to change a perception.
  • Basic PR has not changed: YOU are the communication bridge between your company and the people you want to reach.
  • Social media helps uncover relevant online communities: LISTEN, OBSERVE and, then, ENGAGE.
  • Reach out to individuals not audiences.
  • Everything you do online today, whether it’s personal or on behalf of a company you represent, contributes to public perception and overall brand resonance.
  • Social networks are forcing PR practitioners to evolve — to step out from behind a cloak of anonymity.
  • “Socialize to Survive” : The days of focusing solely on Web stickiness, eyeballs, and click-throughs is waning. These are the days of immersion, conversation, engagement, relationships, referrals, and action.

NOW FOR SOME QUESTIONS: (especially for those of you who may want to consider discussing this chapter next Tuesday, September 15, at the 8 pm EDT/5 pm PDT meet-up of #smbookclub)

  1. As a “communication pro,” how do you [or anyone] keep on top of Networks and Apps?
  2. What platforms and apps have you chosen to use and why?
  3. What success stories have you had/or heard about that have impacted the way you feel about social media?
  4. How do you feel about “lifestreams” and/or posting updates on multiple sites simultaneously?
  5. Can discussions really take part in micromedia?
  6. Where would you like to see Social Media go from here?

I hope to hear your thoughts in comments below and/or next Tuesday during our book discussion.

Next Post: Description of Community Manager role as organization’s guide along Social Media Revolutionary Road

Blogging, Twitter

No apologies from this PR 2.0 evangelist: Putting the PUBLIC Back in Public Relations

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We need happy publics

Many of us who have taught Shakespeare know that the Great Bard based his renowned plays on history or legend — in other words, his genius was not in the originality of plots, but in the art of his storytelling.

Art, imagination, creation are products of passion. Passion is the way we move forward. Passion is the way I, personally, am moving forward.

Book Review – Part One

This blog is a chronicle of my newly embraced career as a Social Media Evangelist. And one of the people most responsible is Brian Solis, who graciously and enthusiastically accepted an invitation to speak to two Public Relations classes at San Francisco State last spring — despite his hectic schedule advising clients, speaking at conferences, attending mashups, and promoting his most recent book Putting the PUBLIC Back in Public Relations.

To my mind, Brian’s book, co-written with Deirdre Breakenridge, is a conversation about a clash — the confrontation between old thinking and new realities.

Change is hard. People like the comfort of the Way it Was, and the Way They Know: but that is hardly a roadmap for progress.

How Social Media is Reinventing the Aging Business of PR

Below is a listing of passages I particularly liked from Part I: THE TRUE VALUE OF THE NEW PR

  • Public Relations has always been about building relationships. It should never have been about spin.
  • The first thing a PR practitioner should learn is to uphold integrity and credibility at all times.
  • Listeners make the best conversationalists.
  • PR 2.0 is creating a new toolkit with which companies can share content with new influencers as well as customers.
  • PR has begun to look less like a typical broadcast machine and more like a living, breathing entity capable of also participating in conversations with publics.
  • The new goal for PR is to understand the communities of people we want to reach and how to engage them in conversation without marketing to them.
  • PR is rooted in democratized content, strengthened by enthusiasm and market intelligence, and powered by conversation.
  • We no longer Pitch — we Participate. We no longer Sell stories — we Tell them.
  • The New PR is all about 3 T’s: Transparency, Truth, and Trust.

The Social Media Book Club discussed Part I of the book last week,  and here is an archive of the remarks. Tonight at 8pm EDT [5pm PDT] you can catch the discussion of part II: Facilitating Conversations: New Tools and Techniques on Twitter #smbookclub. Here is a Book Club calendar. For more info, contact @ready2spark