All posts by Shari Weiss

I have been writing and teaching most of my life -- and have enjoyed both vocations. However, the advent of the Social Media Revolution has turned my life around in the most exciting fashion. Rather than think about retirement, I want to help change the world -- particularly the business world -- into a "kinder," more ethical, transparent, and authentic place to help solve people's problems.

“The New Marketer” Must Be Social Media Savvy

As a San Francisco area marketing lecturer, I’m always interested in the activities of SFAMA, the San Francisco chapter of the American Marketing Association.

Membership in this organization offers a variety of benefits from connections to 45,000+ professionals, attendance at regular educational meetings and workshops, small discussion groups, job banks, and other career services.

Personally I most appreciate the social media events like the panel discussion I covered last fall:Is Social Media the Answer When Traditional Marketing Sucks?

Recently SFAMA sponsored an updated retrospect on “The New Marketer” presented by Jen McClure, a professional with 28 years experience in all facets of communication and media.

“New communications technologies and social media are being incorporated into every aspect of business – from communications to customer service and CRM, to HR, recruitment, employee communications, corporate training, product R&D, sales, and more.

In addition to transforming businesses, media models are breaking down in the wake of new media and communications developments; new news models are emerging.” — Jen McClure

SFAMA hears latest stats that show social media importance

Jen presented recent facts and figures describing how social media is completely changing the way we live and work. Titled “2010 Social Media Trends & Developments,” her report shared statistics compiled by SNCR, the Society for New Communication Research, a global nonprofit research foundation and think tank founded by Jen in 2004.

ARTICLE PREVIEW:

  • Slide presentation
  • 5 brief video segments
  • 10 takeaways from SFAMA members

The New Marketer:

5 short videos from “The New Marketer” presentation

Jen describes her nonprofit organization

Stats showing social media growth

Companies need to publish online content

Collaboration is key to Best Practices

ROI is there for social media

SFAMA members share their “takeaways”:

“Another stellar presentation hosted by SFAMA on a timely topic. Jen McClure provided impressive statistics on social media use/ growth, as well as her perspective on the direction social media is taking in the near future. The attendee Q&A session was spirited as well. I think a lot of the members and guests who attended have an enhanced appreciation of the complexity and promise represented by social media.” — Bill Bralye

“Jen and her team’s research provide a real-time evaluation of where digital marketing is heading in the near future.  Given the quantum changes happening daily in social media, it was refreshing to see that this talented group is charting the trends and putting this flurry of innovation into some perspective.” — Sharon Goldman

“Some of the trends that are changing our roles and tactics as marketers are also extremely empowering to entrepreneurs. Now it is possible to reach customers and sell globally — that unique product idea that you have been kicking around in your head — with a webpage and an idea.” — Christos Panos


Little-known secret: 50-65 year-old women are the fastest growing demographic in Social Media!  Now that’s a significant market segment! — Eric Kim


“For companies that previously have maintained a traditional marketing approach, the introduction of a successful social media strategy – that engages and trusts in its employees and customers – will require a significant cultural shift.” — Lorraine Lewis

Lorraine on left, her friend Kathryn MacDonald on right

“Listening is as important if not more important than broadcasting. — Steven Toy

“I was very impressed with Jen McClure’s presentation that included well researched insights on social media use now and its future growth. I was very pleased to see so many of our SFAMA members give her such a positive reception and were obviously very satisfied. I am very excited to see where the niche Social Media industry will take us.” Golden Ashby

“PR should be the conductor of the social media orchestra.” — Melita Balestieri

Melita on left; her friend CrissyRusso on right

“It seems that smaller brands and companies might have an advantage in social media marketing, since it is easier for them to be authentic and nimble. And so much of the technology is free. However, their challenge will be time – time to create content, monitor the media and create a strategy. But, if small companies keep at it, it will pay off. Thanks for helping us understand the situation, Jen.” — Eric Weidner

“The main point I took away from the presentation is that blogging and twittering have taken on a life of their own and have to be incorporated in everybody’s marketing.” — Heidi Mueller

Heidi with team: l to r – Renee, Rachel, Heidi, Debra

“Companies that are not taking advantage of social media are throwing their money away (opportunity cost).” Deepak Gupta

Don’t miss the next SFAMA meeting when Brian Solis will discuss his best selling book ENGAGE on June 30. Register here.

Nook beats out Kindle for Superior Online Reading

A few weeks ago, one of my networking groups gave us the table topic of Your Female Role Model. At the moment my mind went blank .  .  . but darn, I should have thought of my very very good friend Sandy Davis who was my next door neighbor in Springfield, MO.

I’ve got lots of stories how Sandy has inspired me, but the relevant one for this blog is how active she was online before most of us were even on email.

Sandy is an avid reader — in addition to her technical savvy — and just bought herself a NOOK. Needless to say, she thoroughly checks out every detail, and here are all the reasons she decided on the Barnes & Noble ebook reader.

Nook or Kindle? Kindle or Nook?

Guest Post by Sandy Davis

Yesterday, I finally made my choice, after having debated the issue since last October. I chose the Barnes and Noble Nook and I am so thrilled that I did!

Let me wax rhapsodic for a few moments on the joys of owning the Nook.

First of all, I did not make this decision lightly. $250 is a lot of money for a “toy.”

What finally pushed me to move ahead was the Barnes and Noble’s limited time offer (until July 3, 2010) of a free $50 gift card with the purchase of a Nook. I was able to use the gift card to purchase a case for the Nook, which is essential, and have money left over for some e-books. It is a great deal!

At the Barnes and Noble store, I was able to try out the Nook for the first time in person. I had previously tried out the Kindle since my boyfriend has one. After about 20 minutes of using the Nook there in the store, I was hooked.

When the money came together on Saturday (a trip to Coinstar—Gosh, I had a lot of loose change!) I was ready to buy my Nook.

By the time I went to bed that night: I had —

  • registered my Nook,
  • hooked the Nook up to my home DSL,
  • surfed the web,
  • downloaded some books
  • and was able to read in bed until I fell asleep.

In its case, the Nook has such a feel of a “real” book that a couple of times I have caught myself trying to turn the pages by hand!

Nook has several distinct advantages over the Kindle

Brick & Mortar support: First, it is supported by a nationwide chain of brick and mortar Barnes and Noble stores. Barnes and Noble offers the opportunity to read any book for one hour for free when you are in the store, and they also have special in-store material that can be downloaded for free, but only inside the store.

Trying out the Nook and holding cases: The chance to hold and use the Nook in person before buying was key to my decision to get one. It was also very valuable to be able to see and touch the various cases before buying. I had several in mind from looking on line before I went, but ended up choosing a less expensive “Alice paper look” case because it was sturdier and felt better than the two leather look cases I had been considering. One of the employees also told me they had had some problems with the snaps coming off on a few of the snap-type cases, so I was able to rule those out.

Unless you know someone with a Kindle, there is no way you can see it in person or check out the accessories before you buy.

Features for the avid reader: I am an avid reader and a person who purchases books rather than borrows them from the library. I know it’s not cost effective, but I like the ability to read or not read at my own pace without a deadline and to be able to pass on books to other people when I am done with them.  The Nook allows me to do both of these things with ease. It “remembers” exactly where you are in every book that you are reading, so you can pick up right where you left off.

Lending opportunities: Barnes and Noble also offers the opportunity for you to “lend” any book you purchase to someone else for 14 days. You simply send your friend an email telling them that you are lending them the book and they can download it to their Nook or to the Barnes and Noble e-reader for PC, (which is free to download) or smart phone. The Kindle does not offer any way to share the books you purchase.

Huge selection of titles: The Nook gives the reader access to many more reading choices than the Kindle. Because it supports so many formats (ePub, PDF, PDB, JPG, MP3, and Adobe DRM), you can read books from Google, Kobo Books (kobobooks.com) which is Borders’ e-book site as well as from Barnes and Noble on your Nook. All books for the Kindle must be purchased only through Amazon.com.

Rechargeable battery: Another distinct advantage of the Nook is that the battery is not only rechargeable, but is replaceable as well. The battery in the Kindle can be recharged, but it cannot be replaced.

For travelers: The Nook has an “airplane” mode that turns off the WiFi and 3G so that you can read on a plane. You can purchase and download e-books for the Nook anywhere in the United States. Outside of the US, you can still connect to WiFi to receive your updates and subscriptions, but you cannot purchase new books or subscriptions.

The Kindle has worldwide subscription service, although there is a surcharge for downloading books outside of the US. I plan to travel a lot with my Nook, but I figured that if I were going overseas, I could pre-load my Nook with everything I could possibly want, as it holds up to 1500 books and has room for unlimited expansion of its capacity by adding memory cards.

Simple to start up: It took about three hours to completely charge (which you have to do the first time you use it) but you can use it while it is charging on the a/c adaptor. I had used Barnes and Noble’s e-reader for the PC a few times, so I already had an online account set up and some books in my library.

Registering an account: If you do not have an account, you have to set one up online first at BarnesandNoble.com, but it is very simple to do. The hardest part of registering my Nook was typing in my user name and password on the small Nook keyboard. My passwords are very robust and it takes a lot of effort to switch back and forth from alpha to uppercase alpha to numeric on the keyboard. I kept accidentally hitting the “cancel” key below the “S” and having to start over which was frustrating! I finally got in by typing very slowly and carefully and checking each letter as I typed.

Agreement with AT&T: Once I got registered, the 3G connection downloaded my library. Barnes and Noble has an agreement with AT&T to use their 3G network for the Nook. There is no monthly fee for this and there is no plan to charge in the future, according to two Barnes and Noble employees that I talked to.

Web browsing: The Nook also has the ability to connect to any WiFi hot spot or to your own home wireless router. It was easy for me to type in the name of my home network and the password and be able to surf the web with the Nook’s browser. The web browser feature is in Beta testing, so I’m sure there will be enhancements. It is not meant to replace a computer or even a smart phone, but you can check email or look something up on the net if you need to, which is a nice feature.

No backlit screen: This morning when I woke up, I downloaded the Sunday New York Times for $.99 and will be enjoying the pleasure of a leisurely read of the best Sunday paper available without even having to go outside! And speaking of going outside, the screen on the Nook is not backlit, so you can take it outside and read and see the screen even in direct sunlight.  You need light to read, just like a “real” book, so if you want to read in the dark, you will need a small book light which you can attach to the case.

Book “case”: The case I purchased gives the Nook a “real book” feel in size and weight. It is made of specially treated canvas that gives the feel of hard back book cover. The Nook sits securely inside the case and there is even a pocket on the inside to hold a note or a business card.

USB cable: The Nook comes with a USB cable that allows you to charge it with your computer and an a/c adapter that attaches to the USB plug on the cable. You can charge the Nook by attaching the cable to the USB port on your laptop, but you cannot use the Nook while it is charging via USB. When the Nook is hooked to the PC, you can access the Nook drive like any other peripheral device through My Computer to add pictures, screensavers and e-books that you download from sources other than Barnes and Noble.

I would highly recommend the Nook for anyone who is an avid reader. I can already see that it will give me a lot of reading enjoyment and will become as indispensible as my laptop.

Have you tried the Nook . . . and had as great an experience? Or are you still a Kindle fan?

WordPress 3.0 Features “Featured” at Meetup

Meetups are popular social gatherings usually organized around a particular business topic or hobby or other special interest. There’s a meetup.com site where you can learn if there are any events in your area. [Eight ways to maximize your meetup experience.]

As a WordPress Blogger and student of technology, I’m a fan and regular visitor to the monthly WordPress meetups in Oakland, CA — organized by WordPress Fangirl Sallie Goetsch.

Recent group topics have included these discussions:
April: Theme development from the coding end
March: Creating beautiful WordPress themes
February: Learning about WordPress
January: WordPress 2.9 feature tour

May Meetup: Top New features in WordPress 3.0

More than two dozen WordPress Fans gathered together to learn what new opportunities they’d be able to benefit from when the WordPress 3.0 blogging platform is finally ready. Here are some of the cool new highlights:

1) The new welcome screen has been overhauled for better security and usability.

2) The default “Kubrick” theme with the blue rectangular top banner has been retired, and the new default theme “Twenty Ten” has built-in support for header customization and background alterations. [The intention is to have a new default theme introduced every year.]

3) A new feature called “Shortlink” will generate branded short links for sharing URLs in social media.

4) A New Navigation Menu will make it easier to add outgoing links, categories and pages in one single menu.

5) System improvements will make custom content types easier, and web developers will be able to build powerful websites with less effort.

6) With a multi-site feature, users will be able to create a number of websites using only one installation of WordPress.

Commentators have agreed that these changes are putting WordPress out there as a fully-featured publishing platform.

Two full articles on the new WP features:

Official WordPress Codes

Ultimate Guide to New WP Features

Take-aways from some of the meetup participants

“I learned you can combine WP and Joomla on the same site — but I didn’t want to try. The main thing I get out of organizing the meetup is that it makes me keep up with new developments because I have to demonstrate.” –Sallie Goetsch, Ghostwriter, Linguistic Alchemist, Podcast Consultant.

The new WP 3.0 Menu adds navigation possibilities to WP that make it more flexible, and it was fun to meet so many great people.” –Judith James, Judith James Editing & Design

Lots of great marketing and business experience at the Meetup.” –Graham Bird, Startup Starter, Mystressproofing

“I learned about the Page Mash plugin and thoroughly enjoyed the look into WP 3.0. Next week will be easier as a consequence.” –Anca Mosoiu, TechLiminal: Tech Hot Spot

“I’m working up the courage to do something :-)” — Tom Abate, San Francisco Chronicle: Business reporter

“At WordCamp SF, Richard Stallman, inventor of GNU operating system, spoke about Open Source. I went home and installed Linux on my computer.” –Anet Dunne, aNetGain: Business Websites

“I can’t wait to set up my clients as ‘Editor’ Users so they can easily go into their sites to write or edit pages and posts without the clutter of other admin options.” –Karen Clark, My Business Presence: Social Media trainer & consultant

June 20, 2010 Meetup Security Protection for your WordPress blog: Check it out and join us.

Nearby Businesses Take Note: FOURSQUARE Brings Loyal Fans

How many downloaded apps are on your SmartPhone . . . that you don’t use . . . because you don’t know how?

I’ve got lots, but I wasn’t going to let Foursquare languish, especially since I need it as I adventure through the “villages” of New York City.

So when my LinkedIn/Facebook connection  Eric Hinman asked to “friend me” on Foursquare, I jumped at the chance to have an authority tell me AND my readers How to Use Foursquare.

Foursquare is a highly popular location-based social media tool brought to you in a real-life game format. —Eric Hinman, Iphone App Developer/Marketer

How to have fun and make the most of FOURSQUARE

Guest Post byEric Hinman

In its basic form, Foursquare shows you venues including stores, restaurants and hotels that are around you — although sometimes it can be quite off in distances and nearby establishments.

The location-based app also allows users to leave “tips” for places (similar to Yelp). It also add things to do; for example, others can see the best entrees on the menu according to other foursquare users.

When downloaded on your phone,  the app allows you to check-in to venues you visit as well as see where and when your friends have checked-in.

  • Finding friends is easy using Facebook Connect, entering your Twitter name, or even searching your address book on your phone if you’ve downloaded the app.
  • You can also share these check-ins on Facebook & Twitter.
  • The more you check in, the better your chances of winning foursquare badges and even the prestigious mayorship.

The true game aspect comes into play in the leader board that is refreshed each Sunday. It shows where you rank amongst your friends in points:

  1. The more times you check in the more points you receive.
  2. The more new places you venture off to, the more points you will be rewarded, and the more badges you will receive.
  3. The “game” can become quite addicting! If you check into a venue more than anyone else, you will be crowned the mayor of that venue.

Foursquare now has a dashboard that allows businesses to reward mayors with special deals & discounts– Starbucks being their most prolific business partner to date.

Start exploring your city, earning badges, and being rewarded when you become the Mayor of your favorite haunt!

BTW, I “checked in” at the Empire State Building and took the above night shot of NYC with my Droid.

Why not add your most interesting Foursquare Tips and Experiences.

No Time for Social Media Activities? Check out a Virtual Assistant

Not everyone can spend the day Tweeting, Linking, Blogging, and Facebook-ing — even if he or she wants to. That’s why my friend and fellow BACN member, Mike Van Horn hired Andrea Dwyer and introduced her to me:

I want to connect you with Andrea Dwyer, the VA who helps me with biz social media.

Because she’s doing a very good job for me, I’m connecting her with others who might be able to use her. In your case, my thought is that you teach people how to use social media, and get them started, but I don’t think you’re handling their day-to-day SM support needs. But lord knows we need just that! So Andrea is one who can handle their ongoing support in an affordable way.

Ever wonder what your time is worth? Perhaps a VA could be just the ticket . . . to ride to the top.

Meet Andrea and her chosen profession:

Can you define exactly what a Virtual Assistant is?

A virtual assistant (VA) is the Go-To person who provides a variety of support services, so that the employer can focus on the growth and success of his or her business/career. The International Assistant Organization defines a VA as

an independent contractor who (from a remote location, usually a home or personal office) supports multiple clients in a variety of industries by providing administrative, creative, and technical services.

What do VA’s do?

Most VA’s specialize in one area. Here are few more things a VA can help with:
  • Desktop Publishing
  • Article Submissions
  • PowerPoint Presentations
  • Newsletters
  • Web Page Design and/or Maintenance
  • Travel Arrangements
  • Internet Research
  • Appointment Scheduling
  • Calendar Management
I specialize in social media and assist with the following:
  • Blog Creation & Management
  • SEO / Keyword Research & Reporting
  • Facebook, Twitter, LinkedIn Page Support and Status Management
  • Twitter Background Creation

How did you personally get involved in this type of work?

My husband and I moved from Boston to the Caribbean, and I wanted to keep working and start my own business — something that challenged me technically and allowed me to relocate anywhere in the world. Virtual assisting was the best option.

When I started my business nine  months before leaving the States, I had no idea I would enjoy the work as much as I do. Now, I’m back in Atlanta and still going strong.

Can you describe some of your clients?

My clients include a very busy vice chair at a high profile city hospital, a software provider in the staffing industry, a patent law association, a real estate agent, a business coach and a marketing and communications consultant in higher education.

Each client has different needs and requires different hours each week. I have a couple clients that contact me a few times a year to work on specific projects.

Recognizing that there can probably never be a typical day, what does one day in the life of Andrea Dwyer look like?

Very true, every day is different. I love the variety. Recently, one day included these activities:
  • 8:15-9am Check voice mails and transcribe messages into a bulleted email for client A.
  • 9-9:30am Check emails, check calender with tasks pending from the previous day.
  • 9:30-11am Follow up with software deliveries for client B. Conduct kick-off calls and set up software systems for customers of this client.
  • 11am-12pm Conduct research on the Internet to determine which insurance companies cover volcano insurance for client A’s up-coming business trip to Europe.
  • 12pm-1pm Eat lunch at my desk, check if social media action items were carried out by client C after our last call. Based on social media goals discussed with client C conduct research for popular keywords and twitter hashtags and provide email instruction on Facebook and Twitter modifications/additions. Add Clients C’s tweets to his socialoomph account.
  • 1pm-2pm Conduct a training session for Client B’s customers.
  • 2:-2:30pm Weekly check in for twitter contest conducted by client D. Provide feedback to client in an email.
  • 2:30-3:00pm Call client C to walk through how to set up lists and change privacy setting in Facebook.
  • 3-4pm Follow up with software deliveries for client B. Conduct more kick-off calls and set up software systems for customers of this client.
  • 4-6pm Depending on which client has urgent or high priority business requirements, perform duties and tasks requested.

What are your favorite activities and why?

I enjoy working with clients on their social media goals, problem solving, researching trends on their behalf, learning new and effective techniques and applying them accordingly. I get excited when a client sends me a desktop publishing project and gives me creative license to design the layout however I choose.

Do you have any really cool client stories/anecdotes you can share?

I love what I do. I find my contributions to small business owners very rewarding. My busy clients are very grateful that I provide relief.

My favorite story is when a client called me on a Saturday to extend a business trip to a conference from Boston to DC, but more importantly needed to make it back to his son’s basketball awards ceremony right in the middle of the conference, then back to DC to give a presentation. I spent two hours that Saturday morning researching every possible travel option (car options, train schedules and flight schedules).

Luckily this client was flexible and trusted me to present a viable solution. In the end, with multiple flights and a comfortable train ride, this client not only attended his son’s memorable event, but he made it to his presentation on time, well rested and prepared.

One of my clients needed assistance starting a Twitter account. She realized the importance of starting Twitter for her consulting business, but she was apprehensive and overwhelmed. We discussed her goals and determined that with her business model it was best to focus locally as an industry expert. I created a plan and timeline for this client. I recommended applicable SEO keywords and hashtags and set up access to helpful tools.

This client was much more comfortable adding status updates and actually enjoyed using Twitter over time. I was very impressed with her effort and saw her attitude towards Twitter shift. Two months later, we Googled her name and found that she was listed twice in the top three results. She was also listed on a blog as one of the top 5 experts to follow in her field. The best part was her excitement and gratitude for the hard work we completed together to successfully achieve her goal.

Do you have a philosophy or other describable attitude about Social Media and its application for business?

Yes, approach social media with a positive attitude. Think about what you want to achieve professionally with social media and implement a plan to reach those goals. Don’t be afraid to ask for help. Set aside time to learn the basics. And, don’t forget to have fun with it.

How do people decide what to pay their Virtual Assistants?

You get what you pay for when it comes to hiring Virtual Assistants. You will find a variety of skills and experiences — ranging from entry level to off-shore VA’s to tech-savvy certified VA’s.

Some people mainly do simple tasks like adding calendar appointments and inputting data while others can analyze your business requirements. You need to figure out what your own time is worth and how outsourcing to a VA may save a great deal of money long term. A certified, highly proficient VA will range from $20-$50/hour depending on the client’s need.

AND, any other questions that you would love to answer?

Favorite quote – I am an animal lover. So, this is figurative. But, when work is hectic and you have too much on your plate, ask yourself “How do you eat an elephant?” Answer, “One bite at a time.” My husband told me that one.

Andrea Dwyer, CVA
Principal, Virtual Assistant
STAFF ADVANTAGE
Providing Virtual Assistance to Give You a Professional Advantage
t: 404-556-0156 | skype: Andrea_Dwyer
Adwyer@staff-advantage.com | www.staff-advantage.com
Visit our blog, LinkedIn page and twitter page

Which Side of Digital Divide Will Your Company Be On in 2 Years?

Social Media Academy is an online learning experience for an online world, and I was fortunate to have recently completed their leadership training for social media consultants — where many of the classes were conducted by one of my first mentors SMACAD CEO Axel Schultze.

SMACAD sponsors a LinkedIn group, and member Morris Pentel asked:

What do you think the role of social media will be in 2 years time?

Here was Morris’s answer to his own question:

“Customer Partnerships rather than Customer Management will become the new way to deal with customers moving forward as we start to recognize the power that customers have.”

Axel responded with a not-quite-so-optimistic answer, which he has allowed me to use as a Guest Post.

Lack of Relevant Curriculum Will Hamper Majority of Today’s Business Students — and the companies that hire them

by Axel Schultze

As a customer experience fanatic, I understand Social Media to be the single most powerful mechanism to improve customer experience. But social media is not something you “install” and then have it.

Unfortunately, I see the “social divide” widening in two years.

Social Graph Factor

It takes approximately six months to establish a decent social graph. Within those six months many people will give up, make mistakes, and start all over in another six months. In other words, somebody who starts in the social web today can be savvy and have a valuable social graph by end of the year.

Organization Factor

The democratization of knowledge is another current dilemma. The established experts make way to whoever communicates fastest, loudest and with the largest number of followers (not twitter followers, but followers of their direction).

  • Today more people say “You have to grow the number of followers” than those who say “Focus on relevant people in your network.”
  • More people say “Social Media is the new marketing channel” than those who say “Social Media is most successful as a cross-functional customer engagement model.”

The challenge is to identify the most successful way for an organization to create a sustainable success model.

Role Model Factor

In the past, if a company installed CRM, SAP, Local Area Networks, the company or their vendor heavily advertised that fact.

Not so in Social Media. Social Media is a powerful competitive advantage and those who figured it out won’t advertise it. The majority of leadership teams are followers — following the market leader.

But if the market leaders do not promote what they do, the followers will fall back more than ever before.

Educational Factor

The vast majority of business education still teaches traditional techniques. Many of the instructors are business consultants who were pretty successful 10+ years ago and are now teaching their success model to others.

There are only a microscopically small number of business-relevant social media training institutes or consultants with both — sound business experience AND a profound social media background. Look at the major sales training institutes: You won’t find them in the social web; some even require their trainers to NOT use social media at all.

As such – the “social divide” will widen and the distance between market leaders and followers will get bigger in the next two years. In most industries the market leaders are heavily engaged in the social web while their B-Class competitors are still busy wondering if “the economy is coming back.”

Which side of the Digital Divide do you want to be on, and what will you be doing about it?

Social Media Academy’s next Leadership Class begins June 9.

8 Tips to Get Astounding Results from LinkedIn

Social Media Marketing Mavens is one of my favorite LinkedIn groups because the discussion topics always seem to provide opportunities for me to learn new tactics, tools, and techniques for Social Media Marketing.

. . . just one more reason why LinkedIn is such a phenomenal place to “live” and learn. So when I read Victoria Ipri’s advice on helping LinkedIn members maximize their participation and increase their bottom lines, I knew I needed to share her suggestions with my readers.

Confident Copywriter Victoria Ipri “is the epitome of the type of professional you hope to connect with on LinkedIn and in all of your business dealings. She is generous, helpful, and a dynamic writer. She gives freely of her time and expertise and asks little in return.” — from her first LinkedIn recommendation

No Business from LinkedIn? Here’s What May Be Wrong

by Victoria Ipri

So you’ve been on LI for months and you haven’t gotten one shred of business…except maybe a few inquiries here and there that didn’t pan out; a couple nibbles from companies that were wrong for you; and those endless MLM offers you won’t even consider.

That leaves you wondering what all the fuss is about. Who are all these people who claim they have gotten new, profitable business on LinkedIn?

Bad news: It’s not LinkedIn. It’s you.

To drive business on LinkedIn, you need an action plan and a system, just like any other business strategy. You’re only going to get back what you put in. Without a plan, you’ll waste a lot of time being sociable, with no real business to show for it.

This is the biggest complaint I hear about social media marketing…it takes a lot of time and results never seem to materialize.

I agree, it is time-consuming. But when done correctly (which means planning SMM into your day, maximizing that time, and maintaining a narrow focus), the results can be astounding.

It’s kind of like cleaning your house. You start out enthusiastically enough. Two hours later, though, you haven’t moved from the bedroom. You end up sidetracked, going through closets and drawers and…“ooohhh! What’s this? My high school love letters!”

Before you know it, you’ve walked so far down Memory Lane you’ll need to catch the bus back to the corner of Main & Reality.

8 Steps to Optimizing Your LI Connections

1. See the future: How much new business can you comfortably handle? Be realistic. One new client a month is 12 for the year. Not bad.


2. Choose a target market and do not stray from this focus.


3. Join groups for those markets and actively participate in a meaningful way.


4. Educate yourself on effective LI search…there are ways to search and find specific information about specific people.


5. Stand out: Be active! Be proactive! Be visible! Get out there and get involved. Create a highly compelling profile; not a resume rehash.


6. Answer questions to highlight your subject expertise.


7. Accept connections and request connections. People want to connect with you!


8. Talk to people. I mean, really talk. Show an interest, look for ways to help each other…seeking connections isn’t only about having lots of connections!


Remember…this is social media marketing. You wouldn’t walk into your neighbor’s BBQ, announce your arrival, then sit in your neighbor’s favorite chair and start dominating the conversation, would you? The beauty of social media marketing is the opportunity to use natural, social strategies of communicating, connecting and collaborating to build your online visibility and attract the attention of companies you really want to work with.

What LI strategies have worked well for you?

Check out my article on Tweaking Your LinkedIn Profile for Maximum ROI

If Webinars are the Way to Go, Here’s How to Do Them

Should you be doing Webinars? That was the question I asked last week in a Q & A on LinkedIn — and then put some of the answers into a blog post.

Then the answers kept on coming, including one from Zak Pines, COO of Avitage — a content strategy and creation firm. Zak’s specialties include Software-as-a-Service (SaaS) Solutions, Marketing Automation, Lead Nurturing, and Content Marketing.

Zak suggested that I use some information from his recent article for “Chapter Two” of my look at webinars. But I didn’t want to leave anything out, so Zak agreed to let me use his information for a Guest Post.

7 ways to take your webinars to the next level

by Zak Pines

Webinars are a key component to generate compelling,  relevant content to feed your lead generation, lead nurturing and content marketing programs.

We see all too often, however, that companies take a “show up and throw up” approach to webinars, and therefore are only scratching the surface in terms of capitalizing on the opportunity.

Webinars should not be a random act of marketing or a point production, but rather fall within a webinar strategy with consistent execution and production.

1) Pre-produce the webinar:

Pre-producing the webinar greatly improves the webinar experience for both viewers and presenters. When pre-producing the webinar, the webinar will still be presented as if it’s live (it has just been pre-recorded and edited), followed by a live Q&A.  The pre-production allows for removal of any extraneous segments, and multiple takes for the presenters as necessary to deliver their messages most effectively.

This also serves to greatly reduce stress on the presenters, and has the added benefit of helping to manage the all-too-common scheduling conflicts. We’ve had two cases in the past week where presenters could not attend their webinars at the last minute (one due to a client emergency and one due to travel issues), and this was a non-issue as the webinar was already produced.

Pre-producing the webinar also greatly simplifies and enables many of the additional points to follow.

2) Create a 90-second trailer:

This can be an easy edit job from your pre-produced content. Think “movie trailer” as a way to draw in an audience – a link that can be easily posted to Twitter, YouTube and social media.

3) Create an executive version:

Edit down the webinar to create a 6-9 minute executive version. Executives are likely in your target audience but most won’t have the time to view an entire webinar. You want someone from their team to view the webinar and have something of value to pass-along. A link to a 6-minute executive summary has much more pass-along value than the full webinar, and greatly increases the chance that your webinar becomes viral.

4) Create a chapter-indexed, edited archive:

The webinar archive should not have extraneous waiting music — go straight to the webinar content for your audience. The archive should also be chapter-indexed so that viewers can easily return and locate relevant segments, and viewers that did not view the original webinar can browse the webinar archive with the best user experience.

5) Create transcripts of the webinar:

Transcribe your webinar. You can then post the transcript itself within web pages as part of your webinar archive, which will have a substantial impact on search engine indexing of your keywords.

Webinar transcripts are also a key resource for writers if you are seeding articles before or after the webinar.

6) Create a microsite after the webinar:

Don’t view your webinar as a point event -– it is an ongoing magnet for you to engage prospects. The aforementioned webinar archive, trailer, executive version and transcripts should all be housed on a microsite to further engage with viewers, give them an easy pass-along step and give you content to engage non-viewers. And if you have marketing automation in place you will be able to track the ongoing impact of your microsite at the company or individual level.

7) Edit key snippets to enable sales and nurturing:

Lastly, extract key snippets from the webinar into vignettes (flash modules) and slides that can be incorporated into sales enablement and nurturing programs. The key is to maximize your return on the webinar well beyond the webinar itself.

Has your organization used any of these techniques. What has been your experience?

How to Un-Bury the Book You’ve Got in You

SEO and the “Synergy of Internet Marketing” lead to Ghost-Writing

Actually, it’s The Way of the Web: one online interaction . . . leads to a relationship . . . leads to a business opportunity.

I’m not going to “tease” you [or bore you] with all the names and places, but Kerry Zukus and I started to chat online after our speaking gigs for a  national SEO conference were cancelled. The email exchange was fun and we decided to chat on the phone. Kerry was so fascinating I didn’t want to hang up.

Kerry Zukus is a GHOST WRITER, and I had to know more about him and how his chosen field figures into my studies of All Things Social Media.

Kerry’s debut novel, The Fourth House was a featured selection of The Book of the Month Club®, and he has held the position of Head Writer, General Manager, and Senior Writer, overseeing and editing hundreds of books by other writers — including working  invisibly behind the scenes for years, ghostwriting numerous best-selling books in a wide variety of genres.

He presently has on submission two major co-writing projects: In Search of Heroes — What Really Happened Inside the “Hotel Rwanda” with Edouard Kayihura, and Football Widow, with Kelci Stringer, the widow of NFL Pro Bowl-er Korey Stringer, the first and only NFL player to die on the playing field.

Now here’s Kerry:

who could be your “Secret” to getting that book written

“Ghostwriting requires the absence of ego, a kind and empathetic soul, a thespian’s ear, a diligent work ethic, a love for loneliness, a sense of humor, a love of all learning, a passing knowledge of everything, patience, loyalty, stability, and a character worthy of trust.”

What are the three things you like MOST about ghost writing?

1.  You learn.  Although most clients wish for you to have at least a passing knowledge of their topic, they almost always know more about it than you do.  Thus, it is like taking an intensive college course for free.

“Lifetime learning is cool beans.”

2.  You can’t beat the hours and the work setting.  If I need a day off, I take it.  If I need to run an errand, I don’t have to rearrange the world to do it.  My primary work attire is boxer shorts and nothing more.  I’ll bet that freaks you out as you are imagining me at work right now.  I can also use a plethora of obscene hand gestures — and I do — while working with my clients if the spirit moves me, since most of our interactions are via the phone and I don’t have any co-workers or supervisors to catch me at it.

3.  While I may be a freelancer, I’ve found I have a lot more job security than most.  It never amazes me how many people seek this particular and unique service despite the present economy.  Once you’re in, you can pretty much take on all the work you can handle.  You may not always get top dollar, but you can at least keep the cash flow going.  Also, if there’s any ageism at all, it works in favor of us more “mature” writers.

“Getting older actually means getting more gigs.  Clients don’t like noobs and most clients are not kids themselves.”

What are your three least favorite things?

Only three?

1.  Being asked the commercial prospects of a book.  An infinitesimal number of books make a ton of money, yet everyone thinks theirs will be the one.  Most times I can tell in the first minute whether a book has a shot at that kind of success and 99% of the time I know within that minute that it won’t, but I have to still feign enthusiasm for the client’s sake.  This does not mean I mislead.  What I have to do is avoid the subject as much as possible.

The thing is, if having a book make you a millionaire is your goal, you’re creating a book for all the wrong reasons.  A book should simply be looked at as part of an overall platform.  Books can make you money, but not if all you do is hire me to write it for you and then you sit with your feet propped up, waiting for the world to bang down your door.

2.  Like most occupations yet perhaps more, a measurable percentage of your clientele is certifiable.  When your client starts telling you about the voices in her head or that her book will change the world — the entire world — you know you’re in for a spin.  I usually get those kinds of projects through agencies I am listed with.  The way it usually happens is that I get hired far too easily for far too much money when I am far too desperate for grocery money.  Gotta watch that.

3.  For as much as a ghost must accept anonymity and total absence of creative control, you wouldn’t be human if those things didn’t bug you at least a little from time to time.  The ones that get me the most are fiction ghostings.  I mean, here are people hiring other people to make up stories for them from whole cloth.  This differs greatly from the subject matter expert who simply doesn’t write well or doesn’t have the time.

“The aspiring novelist who hires someone else to write his or her novel is nothing more than a fraud trying to impress people.  Hard to not choke on that.”

Has social media changed ghost writing in any way?

A little, not a lot.  I think it’s made it easier for us all to make connections with one another.  Agencies are finding me more easily; I’m finding them more easily, more clients are finding me directly more easily, and so forth.  The clients are using social media more to market their books, and as that is working, they are coming back more frequently for subsequent books.  Less and less of them are finding themselves in the classic situation of having a book created and then simply ending up with a garage full of unsold books.

How has new technology changed publishing AND ghost writing?

This spins off of the previous question.  Add to that answer the fact that self-publishing has become far easier and more accessible to the masses.  Print-on-Demand (POD) appeals to a lot of people, and e-books are really becoming the rage.  Less and less of the public are buying their books in brick and mortar stores, which only benefits the self-published author.  This affects the ghost, again, by making the creation of a book far more attractive to the potential client, which ups the volume of our business.

What advice do you have for people working with ghost writers?

The advice I have would require an entire separate article, and a good article at that.  I suppose I would begin by saying that one should not shy from using one.  Too may people are afraid to use a ghost and thus never get that book written.  Secondly, get a good experienced one.  Get to know them; don’t just sign a contract with a stranger.  This is a very personal and intense relationship.

“We ghosts often refer to ourselves as underpaid shrinks.  We hear it all.”

You have to find someone you’re that comfortable with.

Bear in mind that, while the ghost will be doing most of the heavy lifting, the client also has responsibilities.  You have to make time to convey to the ghost what you want written.  If you are the world’s greatest fly fisherman, you have to tell me all about fly fishing.  You can’t expect me to look it all up myself; that would defeat the purpose of your book entirely.

It’s supposed to be YOUR book, containing YOUR viewpoints and expertise.  You must make time for this.  You must also make time to review the ghost’s work.  If you are sent three chapters to look over and you hold them for six months, you can’t complain that the book is taking too long to finish.  The ghost can only work as fast as the client.

Ghosts need not be local to you.  I have never met most of my clients face-to-face, ever.  Yet we do good work together — phone, Skype, whatever.  My last project was for a client in another country who cannot even visit America (it’s a long story).

What are the best ways to become a ghost writer?

I have worked as an agency head, matching people with other ghosts.  While most ghosts come from the worlds of journalism or advertising, the single best calling card for a potential ghost is the proven ability to write a full-length book.  I can’t tell you how many “ghosts” I hired that I had to fire because they only had experience in what I call “the short form” (e.g., newspapers, magazines, blogs).

“A book is a book is a book.  It is to writing what a marathon is to running.”

Some people can do it while others cannot.  Once you’ve proven you can write a full-length book — and it’s best if it’s been published, particularly traditionally publishing, for that proves your talent has been “peer reviewed” — getting into ghosting is rather easy.  You can always contact potential clients yourself or start a business; although it is often best to start with one of the many agencies out there.  Prove yourself not only talented but, most importantly, dependable, and you’ll flourish.

Got any more questions for Kerry? Or maybe a gig? Or maybe you’re  a ghost writer with a different take on things. Let us hear from you.

Do or Die. There is no “Try”

Perfecting one’s LinkedIn profile is the first step to maximizing ROI  on this popular business social site. If you stop there, you can be found   . . .

But if YOU are looking to find customers, partners, problem solutions and knowledge, the next step is to join LinkedIn groups and participate in their discussions. That was exactly how I came upon one topic asking for motivational quotes. Below are 24 I liked.

Two Dozen Motivational Quotes

— from LinkedIn group eMarketing Association Network

  1. If it was easy, everyone would be doing it.
  2. The lips of wisdom are closed except to the ears of understanding.
  3. You miss 100% of the shots you don’t take. –Wayne Gretzky
  4. If you can dream it, you can do it!  — Walt Disney
  5. When you arrive at a fork in the road, take it. — Yogi Berra
  6. Whether you think you can or you think you can’t, either way, you’re right.
  7. Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has. — Margaret Meade
  8. If you are going through Hell, keep going.  — Winston Churchill
  9. When life kicks you, let it kick you forward.
  10. Attitude is not the result of success, success is the result of attitude
  11. Never confuse a single defeat with a final defeat.
  12. What lies behind you and what lies in front of you, pales in comparison to what lies inside of you. — Ralph Waldo Emerson
  13. Do, or do not. There is no “try.” — Jedi Master Yoda
  14. Life’s most persistent and urgent question is: What are you doing for others? — Martin Luther King, Jr.
  15. Every Obstacle Yields to Effort. — Leonardo da Vinci
  16. You become what you think about.
  17. All tyranny needs to gain a foothold is for people of good conscience to remain silent. — Thomas Jefferson
  18. Imagination is more important than knowledge. — Albert Einstein
  19. Life is 10% what happens to you and 90% how you react to it — Charles Swindell
  20. Failure is the opportunity to begin again more intelligently
  21. The twin killers of success are impatience and greed. — Jim Rohn
  22. Obstacles are those frightful things you see when you take your eyes off your goal. –Henry Ford
  23. When you lose, don’t lose the lesson.
  24. Every great oak was once a nut that stood its ground.

Do you see any patterns here?

Do any of these stand out for you — and why?

What’s your own favorite motivational quote?

Should You Be Doing Webinars? Should I?

Webinars have become a part of my New Life as a social media evangelist because there is so much great information Out There and so many experts offering 60-minute web presentations on a host of topics that I want to learn about.

But do I want to be on the other side of the phone/VOIP line? Do you?

A few of my friends and prospective business partners have suggested giving webinars, so I’ve begun research by asking questions on LinkedIn and Twitter AND attending a webinar on webinars.

LinkedIn question

Friends/partners want me to do Webinars. Do you think they work? Why or why not?

I just listened to a webinar on webinars and they sound remarkable for lead generation and building reputation. What has been your experience. Other friends think that Teleclasses are better. What do you think?

LinkedIn answers

Definitely Webinars are the way to go. For the participant, if done right, having the live graphics and especially using the Q&A/Conversation feature really gets things engaged!

Tele-seminars miss some interaction. With webinars, the presenter can make an impression with the knowledge/skills that can affect perception of a product. Plus, the participant can even move around, stand up, etc., but still see and be enthralled. Go that way! Ned O’Doherty

I have seen MANY webinars! and I think they are great! Gives all the information needed, establishes you as an expert and you start a relationship with audience. I agree with your friends/partners. Go for it. Have fun! — Vanessa Cabrera

I believe that FREE Webinars are excellent ways to promote products and services.
They should never be more than an hour long and be 90% about the “subject” and 10% on the company selling services to the subject . — Trevor Lobel

Like any medium, they will attract some people, put off others. The real question is, is it a learning curve you want to master and spend time using, or is there something else that suits you and your business better?

For me, blogging suits not only my personality, but also my business. Webinars might be good, but time-value ratio is flat enough that it’s not beating me on the head to do it. Same with podcasts.

There’s no one golden ticket to business success, so pick the media you’re most comfortable with and go for it! — Erica Friedman

I think webinars are smart ways to communicate and educate prospects about products and services. I have found that producing a really informative and successful webinar, however, consumes a lot of resources when you consider:

– the time it takes to promote the event
– the resources used to produce presentation decks
– purchasing/understanding the webinar platform technology
– high attendance attrition rates of about 50%

My advice is examine the above factors to estimate the hard/soft costs of the webinar and then determine how many people need to take next steps to meet your goal cost-per-lead. Once you have a clear picture of what you need to accomplish in terms of attendance and lead gen in order to make the webinar successful from a monetary perspective, you can decide if it truly makes sense. — Elizabeth Sklaroff

There may be many reasons why you or your organization may benefit from doing webinars.

  • Case studies: a great way to help your customers or potential customers understand your specific value proposition.
  • Announce a new feature and demonstrate it’s new benefit.
  • Highlight your areas of expertise: either directly or indirectly.

HPCareer.net began doing webinars each week in early 2009, in the midst of our massive economic downturn, budget cuts and the resulting job losses.  Our webinar series solved a number of issues faced by our organization, our customers and professionals.  Because there were fewer jobs available, we were less busy and thereby  able to redirect a portion of our human resources to focus on this new venture.

Our customers are able to save money on continuing professional education for their health promotion staff by encouraging them to participate in live and/or archived webinar content.  Individual professionals benefit regardless of their employment status by expanding their knowledge directly from the nationally and internationally recognized experts we select to present each week. —Michaela Conley

5 Reasons Every Marketer Must Do Webinars & How to Get Started

This was the title of a webinar sponsored by Focus and featuring Craig Rosenberg — a webinar on webinars! Here are some of my “take-aways” regarding the WHY’s and the HOW’s.

Eight Attributes of Remarkable Webinars

  1. Helpful: Always be Helping is the new Always be Closing.
  2. Timely: Make certain your target audience can relate to your topic.
  3. Interruptive: Your presentation must stand out above the noise, i.e., the diversity of online information clamoring for attention.
  4. Entertaining: Participants want to enjoy the experience and feel they are not wasting their time.
  5. Shareable: Would an influencer want to forward this? Any chance of going viral?
  6. Versatile: Content can be used for white papers, newsletters, etc.
  7. Crowd-sourced: Customers and partners share in the spirit of cooperation.
  8. Efficient: Information should be concise; list formats are effective.

A webinar can position you as a trusted adviser.

Four Key Steps to Planning the Presentation

  1. Choose a broad topic to start with, so that you can attract a wide audience.
  2. Keep things simple: Experts make great speakers.
  3. Create a lean registration page.
  4. Leverage phone and email lists, and focus on a few potential customers/prospects.

Content lives forever. You may not hit a big number on your event, but you will get people over time.

Promotional Communication Tips

Promotional email: Subject line is critical; must be arresting and eye-catching. Solve business problems, don’t sell. Be clear about your content. Include Calls-to-Action.

Landing Page inclusions: Explicit details of date and time; broadcast what benefits participants will receive. Sell the experts because people want to know their instructors. Keep registration form as simple as possible.

Reminder emails: Send confirmation immediately after registration; reminders 4 days and then one day  before event.

End of Chapter One in my research: Have you been convinced one way or another?
Please add your experiences and advice AND/OR read on for Chapter Two.