Category Archives: Sharisax Is Out There

Change is never, never easy: The Old PR Pitch must evolve to PR 2.0 Dialogue

PR 2.0: A Promising Future” — Part 4 of Putting the Public BACK in PR is quite an ambitious undertaking

I covered the first section, ch. 15 on Community Managers in an earlier post. And today’s article only begins to summarize some of the key points in the three very diverse chapters remaining in Part 4.

You’ll find many resources referred to but much deeper explanations are offered in links below, and, of course, the book itself.

Notes from Ch. 16: Socialization of Communication and Service

Go where your people are: OBSERVEOne of the true values of our technological capabilities is an opportunity — and a responsibility — to “become experts in the markets, products, and services we represent.”

Do not fear negative comments as they can help organizations improve their processes and offerings.

One goal: pull your company into online conversations to help influencers, customers, and prospects gather the information they need. Also empower people to help one another.

MONITORING TIP —  Use Google Alerts and “search.twitter.com” –You receive email notifications through Google Alerts for key words that you sign up for. If you use a desktop application like Tweetdeck, then you can set up columns to regularly stream mentions of your keyword from search.twitter.com. You could be receiving regular updates about your company, your products, and your competitors.

NING.COM: A new one for me, but I tried it and like it. Here you can set up YOUR OWN social network. For example, in my fledgling social media consulting business, I can offer SM Newbies a “comfortable” place to gather online and ask me and my interns questions about social media in a Newbie forum.

Finding WHICH communities your customers participate in is critical if you want to engage them where they are.

“Feel the pain and deliver the painkiller.”

If you are listening to problems, you can address them before your customers go elsewhere for solutions.

REVERSE ENGINEERING [one of my favorite concepts to (a) deliberate over and (b) put to USE

Here is the PPBPR 3-step reverse-engineering model:

  1. Determine Who, Where, How — prospects are communicating.
  2. Listen.
  3. Adapt to their needs.

Notes from Ch 17 – The Rules for Breaking News

Concept of embargo: When PR people distribute news to those who will write about it [e.g., reporters, bloggers], the “embargo” sets a time WHEN the news may be broadcast.

Some bloggers are now saying that . . .

“PR agencies are no longer necessary”

Do you agree? Who does — and why? Who doesn’t — and why?

Here’s an opinion on the topic from Steve Rubel –  thought leader, lifestreamer, and top PR guy for top international PR firm:

“Does the thrill of the chase make PR obsolete? It’s our view that increasingly, bloggers (and maybe journalists too) simply don’t want our help. Many bloggers — particularly those who cover tech — love to discover new things and experience them on their own.”

Key difference between bloggers and journalists: many bloggers want the news way before the story — because, in many cases,  They are the Innovators and Early Adopters.

One key similarity: RELATIONSHIPS are All Important, no matter the medium or the writer/broadcaster.

Ch 18 – A New guide to metrics

The whole idea behind PR 2.0 is that the Old Ways of PR no longer work with today’s audiences OR the people who influence them. Same goes for Old Measurements: Organizations should NOT determine the ROI of their PR campaigns by the number of stories written in newspapers or broadcast on TV.

“PR 2.0 favors engagement more than hits, referrals more than eyeballs, activity more than ad value, sales more than mentions, and market and behavioral influences more than the weight and girth of clip books.”

People = Power

Perception = sum of all the conversations on the Social Web

Measuring the frequency and tone of conversations is the new measure of effectiveness, and here are some tracking tools to check out:

Tracking conversations finds you WHAT?

When you listen, you will likely hear seven different types of comments:

  1. Asking for info or help
  2. Answering questions related to your brand
  3. Sharing opinions/observations
  4. Offering suggestions
  5. Expressing dissatisfaction
  6. Promoting competition
  7. Reposting relevant content and market data

“Through proactive and consistent listening, measurement, and refinement, PR will not only justify its role in social marketing, but also more effectively enhance relationships, build trust, cultivate communities, and increase sales . . .”

i.e. INCREASE ROI

What’s YOUR TAKE on the new methods and measurements of Public Relations? If you read this post BEFORE Tuesday, Sept 22 at 8pm EDT / 5pm PDT, you can join me and others for the social media book discussion on Tweetchat. Just put in the hashtag #smbookclub and comment OR just observe.

An archive will be available after the discussion, but you can always weigh in with a comment below.

FURTHER READING:

9 steps to conduct online conversations

10 principles for ethical marketing practices

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Community Managers: Your organization’s guide along Social Media Revolutionary Road

Center of Community, center of influencers
Center of Community, center of influencers

Hiring or Applying?

You’ll do well to check out chapter 15 in the social media/PR 2.0 book I’ve been reviewing  — Putting the PUBLIC Back in Public Relations by Brian Solis and Dierdre Breakenridge.

Who OWNS the responsibility of managing social media conversations for an organization?

Brian and Dierdre conclude that “every facet of a business is responsible for its channel of social monitoring and interaction,” and strategies and tactics for each department can best be directed by a community manager — or one of several other titles:

  • Community Advocate
  • Brand Ambassador
  • Social Media Specialist
  • Social Media Evangelist
  • VP of Social Media
  • Chief Social Officer
  • Community Relations Manager
  • Community Builder

The socialization of the corporate marketing infrastructure isn’t a matter of IF it should happen, but instead WHEN it will happen.

Marketers in every industry are agreeing with a core social media concept that People Do Business with People, not Entities: “Brands don’t engage with people — people engage with people.”

The dynamic of listening to and engaging in everyday dialogue is often referred to as the conversation.

The conversation is between the the organization representatives and the new influencers which comprise customers, peers, employees, partners, enthusiasts, bloggers, reporters, and analysts.

What is it that you learn by listening?

Whether the online conversations are positive, neutral, or negative, the insight garnered from listening and observing will reveal opportunities not just for engagement, but also for gathering real-world intelligence

— the type of information that is “ear to the street” and that you can feed back into your organization to improve the existing service, product, and management infrastructure.

The authors included a discussion of the Four Tenets of the Community Manager by Forrester social computing analyst Jeremiah Owyang:

  1. Community Advocate: represents the organization.
  2. Brand Evangelist: promotes events and products.
  3. Savvy Communication Skills: shapes editorial and mediates disputes
  4. Gathers Community Input: gathers and shares comments from marketplace conversation

Here’s a definition of the role of the community manager by a community manager — Connie Bensen:

A community manager is the voice of the company externally and the voice of the customers internally. The value lies in the community manager serving as a hub and having the ability to personally connect with the customers and providing feedback to many departments internally.

Community Managers: Please feel free to add your experiences and tips for organizations looking for individuals to fill this role AND for communications specialists seeking these positions.

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Convince your boss to GO SOCIAL

Small steps, but the climb is worth it
Small steps, but the climb is worth it

While it’s true that we are clearly in the “early adopter” stage of Social Media for Business, that does not mean that your gut feeling is wrong:  SOCIAL MEDIA/INTERNET MARKETING is the Way We Will Do Business.

So the sooner your organization hops onboard, the faster you will be able to build the customer-concentric community that will inevitably lead to a more profitable business.

Here are some ideas on how to convince your boss that he’ll learn a whole lot on social media platforms like Twitter and Facebook:

Ten Step Program

1. Listen and hear what people think about your company and your industry.

2. Discover that fear of public opinion is unjustified; your community simply wants transparency and authenticity.

3. With thousands of bright minds online, you’ll get lots of ideas and help formulating solutions for problems in your marketplace.

4. Honesty and generosity cost little, but reap Huge Rewards.

5. Garner “brownie points” just for being “out there.”

6. Experimenting is fun, necessary, creative, and guaranteed to produce positive results.

7. Successful companies will all be customer-centric.

8. Prospects will become customers; customers become loyalists; loyalists are your new influencers. You can’t buy that kind of advertising.

9. Get the jump on the competition. Everyone will be “out there”‘ get out sooner.

10. Finally, realize that isolation from your community cannot be a model for profitability.
JUST DO IT!

And for those of you who have DONE IT,  please add to this list of ways to convince the boss.

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SFSU Alum John Gumas came back to school and changed our course of study . . . and our lives

Have a vision and commit to it, says John Gumas

When I invited John Gumas to participate on a panel for my advertising students at San Francisco State back in February, I had no idea that his views and insights were going to change the direction of my life.

That panel discussion and the meeting I had with John and the other panel members opened my eyes to the huge changes in the world of advertising and marketing.

I put aside my textbook and relied on marketing professionals like John, as well as Internet Ebooks, blog posts, webinars, podcasts, and news stories to help me blaze a trail down the Social Media Revolutionary Road.

SFSU Grad JOHN GUMAS Heads Strategic Marketing Firm GEARED to the Future

Right after graduation in 1984 with his College of Business degree in advertising and marketing, John Gumas opened his advertising agency to serve the needs of Challenger Brands — companies that were being out-spent by larger, more established competitors.

“It was clear to me that Challenger Brand companies needed to be marketed differently. How could these organizations compete?”

“They couldn’t out-spend or out-research the Goliaths. We’ve built our business helping these companies grow profits by distinguishing them in ways that set them apart from their competitors.”

“It was all about helping them play to their strong points, especially those that resonated with their target customers.”

Today, Gumas Advertising is an award-winning strategic marketing, advertising and interactive marketing agency with a host of regional, national, and international clients.

“Cultural Relevance”:

Companies must understand the new world of marketing

John acknowledges that things are changing faster than ever before, but not the basic strategy:

“Marketing is all about anticipating change so your programs are ahead of that change. When brands and companies don’t realize that their offering, messaging, or marketing strategies no longer match the needs of the marketplace, they fall behind the pack.”

“It is all about understanding when you have to do things differently.”

Integrated & Targeted Marketing is the future for advertisers

  • You have to provide relevant content, and your message is key.
  • The vehicles to deliver that content are changing all the time.
  • People want to be courted.
  • They want to make decisions on their own.
  • Consumers still want to be sold to, but in a different way.
  • Marketers need to think more deeply to reach their target consumers.
  • You can’t be everything to everyone: You must STAND OUT.
  • You figure out what is working, and what isn’t. Drop the Bad and do more of the Good.

John’s first lesson was his Best Lesson

John loved what he was doing when he first began, and he continues to love it to this day:

“Figure out early on that if you are passionate about what you do, you’ll never have to work a day in your life.”

John’s advice to students:

1) Know who you are and what you want to do.

2) Don’t get a job for the wrong reasons, like money or prestige. Do a job because you are passionate about it.

3) Find an internship to test the waters. It’s the greatest experience you can have.

His advice to clients:

1) Have a vision.

2) Make a commitment.

3) Commit to make it happen.

NEXT POST: My report on the Great Panel Discussion DOES PR SUCK? with Guy Kowasaki, Louis Gray, Loic Le Meur, Renee Blodgett, and Steve Patrizi

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How am I doing? My online presence roadmap 2-week checkup

My Gold Star
My Gold Star

Two weeks ago I made a commitment to manage my online presence. Discipline is key, but broadcasting intentions into cyberspace has a way of keeping one on the straight and narrow. Too many people to make excuses to if objectives aren’t met.

So how have I done?

Below is my “roadmap” list, followed by my actions:

1) Make a list of WEEKLY goals {I believe I can hold to that) and check off my accomplishments EVERY Sunday night.

OOOps, I didn’t exactly write the list — except on my blog. But I am checking this Sunday night.

2) Prioritize those goals to make certain that the ones on the top of the list are done for sure.

The priorities were in my head since I didn’t write the list . . . except on the blog. Is this admission helpful to anyone? Maybe it’s a way to show the importance of ACTUALLY WRITING DOWN the list, especially if it’s a “check off” list.

3) My original intention, way back when I first posted on April 23, was To Become an A-List Blogger — and that continues to be my Long Term Goal —

Blogging is my NUMBER ONE priority; the first week I only got to write two posts. This week, though, I’m doing well . . . one-a-day since Friday.

🙂

4) Next, because I really believe that Twitter will become all that its creators are envisioning, my goal will be 3-5 Tweets Every Single Day! I will continue to follow my own advice on What to Tweet.

I went to check on my exact progress by looking at my profile page @sharisax: That was actually Cool as it reminded me of some of the “insights” that I’d tweeted, especially one that was RT’d several times: “If success=receiving, then first comes giving.” Anyway, I met my goal of at least 3 Tweets a day.

Most of my Tweets are posted via Friendfeed, but not always. Even though both are “microblogging” platforms, I don’t personally feel they are “interchangeable.” Friendfeed’s capacity for conversation makes some updates more appropriate for that site.

5) Facebook is a HUGE priority, especially since my partner Les Ross and I are building our Social Media/Internet Marketing consulting business Performance Social Media, which recently set up a Fan Page. We’ll be including the opportunity for small and large companies to find social media interns through us, so I’ll be monitoring and updating both my Facebook Profile and my Facebook Page EVERY Day. That means NEW content on the Facebook page at least four days a week.

Check 🙂

I’m even adding more Business Apps to the Page, and I’ll continue reading everything I can on “Facebook for Business.”

6) I may be running out of time for Daily Tasks, but I thinking checking in and updating LinkedIn is essential. So besides that commitment, I plan to contribute to at least two LinkedIn Group Discussions every week.

OOOOps, I really did want to engage with LinkedIn groups, and TSK TSK . . . have not gotten to that yet. 🙁

7) Finally, my new Road Map will highly suggest that I check out at least one New social media tool, strategy or app every week; by checking out, I do mean more than reading about it.

HOORAY, this one I did in spades. My previous blog post is the proof: 15 social media sites my students and I checked out last week.

Looks like I get a few gold stars and a few TSK TSKs. But the great thing is that I’m traveling faster along Revolutionary Road. And I hope I’m pulling some of you along with me. Anyone else want to report progress in managing online presence? Let us know.

Next post: Viral videos – the future of advertising

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Network Your Way . . . to wherever you want to be

They call it NetWORK for a reason

Making friends is first goal of networking
Making friends is first goal of networking

“People hire your awesome, amazing self,” said Dean Guadagni to more than 50 Marin Professionals at one of their recent weekly meetings. Dean’s hour-long presentation was a primer of Networking Tips for both face-to-face and online meet-ups.

Read on for some of Dean’s advice and a few lists of DO’s and DON’Ts:

“When  you attend a networking event, be prepared to listen and create open discussion,” Dean told the group of Baby Boomers in search of new careers.

Show genuine interest in people and their businesses, and you will create connections.

Six Steps to Engage Others

1. Build charisma: Make friends by being friendly. Start out with the attitude that you will make new friends, that you want to be there with the group.

2. Introduce and refocus: Once you;ve exchanged names, ask your new friend to describe him or herself.

3. Be quiet: Give the other person the chance to talk.

4. Concentrate: Listen carefully so you will understand the other person.

5. Follow up: Ask questions to find out more about your new friend.

6. Be attentive: Make eye contact and maintain it. Use appropriate body language signals to show that you are listening.

Now for some DON’Ts

1. Don’t focus on selling yourself, your services, or your products.

2. Don’t be the first in a pair to pitch your elevator speech [i.e., your mini resume].

3. Don’t “Work the Room” by flitting from one person to another merely to collect names.

4. Don’t sollicit advice from people you have just met; wait until you know them.

5. Don’t beg for introductions; focus on the person you are speaking to.

6. Don’t turn off your ears; practice active listening.

7. Don’t monopolize a conversation or no one will want to continue being with you.

8. Don’t forget to acknowledge the message of the host organization.

9. Don’t ignore your responsibility to do some homework and research whom you want to meet.

10. Don’t ask for value before  you give it: establish rapport from which to build upon.

Provide VALUE: Give before you receive

“If people do not want to connect with you, perhaps you are not adding value,” said Dean, who offered a quote from Jeffrey Gitomer:

Give something that others value, give it often, and give it without asking for anything in return.

“We all have valuable skills and knowledge to share. Identify the things that people would consider valuable and make a plan on how to deliver your expertise,” Dean explained.

Finally, a dozen “logistical” tips:

DO

1. Dress for success: first impressions are KEY.

2. Be early: networking time is increased and organizers are more available. this will make you $$$.

3. Name tags: wear them on your right lapel so people will see your name when they shake your hand.

4. Cell phones off or on vibrate: go outside the meeting room if you must talk.

5. Notes: write on the back of business cards to help you remember details.

6. Cards: bring enough for the event; if you don’t have a business card, make yourself a general introduction card.

DON’T’S

1. Problems: Leave them at home.

2. Disingenuous Schmoozing: Don’t just slap cards in hands and run off.

3. Alcohol: Avoid spirits and give yourself the advantage over all those who are drinking.

4. Interrupting: No one likes a little kid who needs to be in every conversation.

5. Underdressing: Be professional in your appearance; don’t give the impression you do not care.

6. Overpromising: Don’t say you will do things and then underdeliver.

One thing this Networking Post still needs is stories: Any readers have a networking anecdote to share? Here’s a “link” to LinkedIn’s Network capabilities. Also CBS Money Watch offered these cautions for online jobseekers.

Next post: Students examine 15 social media platforms

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Listening Redux: First rule to success in business

The tip may be deeper than we think

My SFSU Business Communication students learn three rules to Business Success in their first class session:

(1) Listen Carefully

(2) Read Carefully

(3) Follow ALL Directions

The suggestion to students — and everyone — that active listening is a skill can be easily disregarded as many people simply hear the tip and move on.

That is, they get ready for the next “rule” without really understanding the implications, and the difficulty, of what it means to really listen.

An earlier post of mine When communication adds up to a big fat zero proposed that all the new technology and accompanying tools and tactics were of little value if strategic planners did not first begin by Listening Carefully to online voices in their community.

This advice reverberates through the web in social media blog posts countless times every day. Today, in fact,  a Brian Solis update on my Facebook stream pointed to PR 2.0 guest poster Michael Brito‘s rant against companies that listen but don’t act.

Rule Number One: LISTEN CAREFULLY

Last evening’s rigorous SFSU Business Communication class [we were learning to write business reports] was sweetened with an anecdote from one student who had really learned the power and rewards of LISTENING CAREFULLY at work that very afternoon.

New to his position in a downtown business, my student was invited to a meeting featuring a high level executive from headquarters. He [we’ll call him Adam, not his real name] had heard that this exec was noted for long, sometimes very dry speeches. But Adam was determined to pay close attention and practice all the “active listening” tips we had discussed in class.

“It was hard because lots of my coworkers were chatting and not paying attention, but just the same I wanted to focus on what was being said. I kept thinking about how important that was,” Adam told me.

The speaker did go on and on. And as hard as it was for Adam to keep his focus, he managed to do it . . .

And then the speaker stopped, looked around the room, and asked “Who heard what I just said?”

There was silence.

Adam cautiously raised his hand and repeated the last few facts related by the speaker, who acknowledged the response and asked Adam to stay behind after the meeting.

Adam was terrified, but not for long. After the meeting, the executive shook his hand, asked for his name and position, and said:

Good job, Adam. I’m going to be looking out for you. You are bound to go far in this company.

Adam was overjoyed and naturally was bursting to tell me. I was overjoyed and bursting to tell my audience — both Adam’s classmates and my blog readers.

What would our business and personal lives be like if we ALL made even small efforts to listen carefully when people were talking to us and with us?

Next post:   Networking Tips

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What Info is HOT on my computer screen today?

Imagine the possibilities
Imagine the possibilities

Remember when Saturday morning meant cartoons?

This BabyBoomer does. But nowadays Saturday morning seems to be a great time to catch up on a lot of web stuff that’s going to get me thinking about the FUTURE . . . of marketing, advertising, PR, media and our lives.

So I figured I’d share some of what I liked this morning:

1) Seth’s Blog: “Fidelity vs. Convenience” – Seth commented on a new book that shows us that successful new products/services must EXCEL [x10] vs. their competition in either Performance [fidelity] or Convenience, e.g. movie theater vs Netflix.

2) Future of Advertising slide show by Paul Isakson: One of my favorite quotes tells us that Revolutions Happen When Society Changes Its Behaviors, Not Its Tools.

3) Ad Age story on how Advertising Will Change Forever: The OLD ways do take a long time to “die,” but the future is clearly digital and social.

4) Viral Video: The Ulltimate Word of Mouth. 17-year-old sparks huge sales of Web Cams – Logitech paid $0 for advertising.

5) 21 Tips for Twitter from Forbe’s Mag: (a) short & direct; (b) coupons; (c) viral; (d) customer service; (e) focus groups — to name a few. You can even let customers know their deliveries will be delayed. And don’t forget Employee Recruitment is another use, i.e., publicizing open positions.

6) Creating Newsletters that Work: 5 steps: (a) Plan; (b) Don’t sell too hard; (c) Offer value; (d) Be consistent; (e) Make it interactive.

7. Nourishing Web Relationships: I actually read this blog post a few days ago, but Adam Singer’s “The Future Buzz” is my favorite blog, so I wanted to include this. I love his take on current — as well as “evergreen” — ideas and strategies. As a teacher of public relations, I do know it truly is All About Relationships. Do check out The Future Buzz.

8. A Brief and Informal Twitter Etiquette Guide: I like DM’s for 1-to-1 plans, rather than:  broadcasting personal business to everyone. And . .  . not every DM or @mention requires a reply. We don’t return every phone message, do we?

9. Five Ways Traditional Media are Using Video: This idea is my understanding of the Future of Advertising, so I was really interested. What I read, however, was a bit disappointing . . . for me. It shouldn’t have been, though, when I thought about it. The Mashable article simply outlined the ways that traditional media are using video . . . to advertise their “wares”: e.g., magazines with private online video channels and publishers using online videos to promote literary works.

10. Social Media Marketing slide show: Pretty basic, but good principles, examples, and tips. Shows what Wal-Mart has done wrong by trying to “control” the process. Also points out how offline activities translate online for entrepreneurs: large and small.

TEN social media marketing slices is a pretty filling meal for one post. But I think I’ll try this again. Let me know what you think. What was most interesting to you. What other sites have you read lately that you’d suggest?

Next post: What to blog?

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Managing MY Online Presence: A Road Map

If you don't know where you are going, any road will take you there
If you don

Where do I WANT to go?

NOT

Where am I going?

I’m remembering the quote I often tell students: “If you don’t know where you are going, any road will take you there.”

Back on July 1, I started to think about “managing” my online presence, i.e., putting some routine in place primarily to help me select where I wanted to make my Web contributions. So I wrote “How do you manage your Online Social Media presence?

In essence, I was thinking aloud. What I accomplished — and, unfortunately, all I accomplished with that post — was to ask myself to set aside time in the morning to Go Online.

But I didn’t give myself a road map. Hence, “If you don’t know where you are going, any road will take you there.”

Road Map — by the numbers.

1) Step one on the road must be taking time to clarify Objectives. So I thought I’d imagine the possibilities:

a) Casual: Whenever . . . of course that’s not me. It’s really OK if that label describes you, someone who spends as little or as much time as happens to be there: checking out your Facebook page, email, Twitter account, etc. I.E., WHENEVER . . . [been there, done that]

b) Experimenter: We’re ALL experimenting here, and that is a good thing. But there’s a danger — lost opportunity and value when you never really “move off the dime.” Get out there and BUILD, don’t just keep trying new things. [been there, done that]

c) Reader: One of the greatest benefits of Twitter for me personally are all of the website references with Great Stuff. I could read and read and read. How many of us bookmark and bookmark and bookmark . . . and don’t even get to read? [been there, done that]

d) Novice Participant: Read some blogs that strike a chord and add your voice once or twice a week. Join some groups and occasionally check to see what group members are asking and answering. [been there, done that]

e) Active Contributor & Engager: This is who I WANT to be. And we all know that Today is the First Day of the Rest of Our Lives.

So what does an ACE [Active Contributor & Engager] do?

Here’s my new plan . . . and a new Number One since the Objective has been taken care of:

1) Make a list of WEEKLY goals {I believe I can hold to that) and check off my accomplishments EVERY Sunday night.

2) Prioritize those goals to make certain that the ones on the top of the list are done for sure.

3) Because my original intention, way back when I first posted on April 23, was To Become an A-List Blogger — and that continues to be my Long Term Goal — Blogging will be my top priority. One of my students got around to reading my blog last week — and liked it. He asked how often I write. My immediate answer to myself was NOT ENOUGH. So Priority Number One for me is to make certain FROM NOW ON to have 3-4 posts (or more) Every Week!

4) Next, because I really believe that Twitter will become all that its creators are envisioning, my goal will be 3-5 Tweets Every Single Day! I will continue to follow my own advice on What to Tweet.

5) Facebook is a HUGE priority, especially since my partner Les Ross and I are building our Social Media/Internet Marketing consulting business Performance Social Media, which recently set up a Fan Page. We’ll be including the opportunity for small and large companies to find social media interns through us, so I’ll be monitoring and updating both my Facebook Profile and my Facebook Page EVERY Day. That means NEW content on the Facebook page at least four days a week.

6) I may be running out of time for Daily Tasks, but I thinking checking in and updating LinkedIn is essential. So besides that commitment, I plan to contribute to at least two LinkedIn Group Discussions every week.

7) Finally, my new Road Map will highly suggest that I check out at least one New social media tool, strategy or app every week; by checking out, I do mean more than reading about it.

Good luck . . . to me . . . and everyone else out there who may want to follow my Road Map.

Let me know what you think?

Do these suggestions help you?

Do you have any others to suggest?

In the meantime, I’ll see you all “Out There.”

And, Jay [my student who asked about my blog], how’s this for a new post?

Next post: What I read Saturday instead of watching cartoons

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15 Social Media Maxims for Marketers – My Comments

Call to Action
Call to Action

Sharing and commenting is the “name of the game” in the Social Media World, so I’m re-distributing a great post I read Monday morning by Erik Qualman and including my own comments on each maxim.

Like the structure of a blog — where you read the most recent entry first — I’m starting with number 15:

15. The overall achievement of individuals and companies will be largely dependent on their social media success.

Genuine success usually comes to those who work, and work diligently. towards a worthwhile goal. Marketing on New Media, whether it is your personal brand — or a company brand — will not lead to overnight success. Even our new celebrities Susan Boyle and Adam Lambert paid “offline” dues taking lessons and performing in front of audiences before their meteoric rise to fame.

The Social Media are NOT a fad, folks. The sooner those who want to offer goods, services, and themselves to others, the sooner they need to discover the right platform(s) [i.e., Twitter, YouTube, Facebook, MySpace, Ning, LinkedIn, etc.] to reach the right people and then get “out there” and Do It.

Online search has revolutionized the way we hire — and get hired

14. The information exchanged in social media in relation to job searching and recruiting has rendered it unrecognizable from the information exchanged 10 years ago. Appropriate matches between employer and employee have increased as a result of an increased information flow.

My students at San Francisco State are learning this lesson on a daily basis. Those who’ve recently graduated know that so many new jobs require social media knowledge, experience, and skills. Plus prospective employers are checking LinkedIn pages for connections and endorsements and, even, personal blogs. Savvy employers are Googling prospects rather than spending much time with resumes.

And savvy job seekers, whether fresh out of college or fresh out of a job, are discovering a myriad of ways to research employers in even more depth than a company website. One great “trick” is going on LinkedIn, clicking the “Company” link on the top menu board, selecting a company of interest [e.g., Microsoft] and checking out tons of information opportunities you couldn’t find anywhere else, like “former employees” who might be able to offer great strategies for landing a job or avoiding pitfalls.

Engage in conversations that are already going on

13. If you’re a large brand, you can rest assured that there are conversations, pages, and applications constantly being developed around your brand and by the community at large. The social community is “doing” social media even if your company chooses not to.

THIS IS HUGE, especially for HUGE companies. We know that none of us can “control the message” online. I’m reminded of a student who was blasted on Yelp because a bank customer blamed her personally for his frustrations. She came to me crying because every time anyone Googled her, this nasty Yelp comment was the first thing they saw. We’ve learned that there’s no technology to erase bad comments; there’s even something called the Streisand Effect where companies have learned what happens when you try to.

What do you do instead? THIS IS EASY. You put your own good stuff online, and the nastiness is buried on page 54 of Google [or now the new soon-to-be popular search “Bing”]. As they say, the “cream rises to the top.”

12. Making multiple mistakes within social media is far better than doing nothing at all.

Picasso said, “I am always doing that which I do not know how to do in order to learn to do it.” An art instructor of mine once told the class that we all had 1,000 bad paintings in us, so we’d better get started to get those out of the way. An English professor once said that if we read everything written by Thomas Hardy, we would think he was just a hack, but it is his masterpieces that continue to be read, studied, and remembered.

11. Marketers’ jobs have changed from creating and pushing to one that requires listening, engaging, and reacting to potential and current customer needs.

For years we’ve heard that “The Customer is Always Right” but we haven’t really listened to them, and THAT is what is so powerful about online opportunities. When your customers have questions and concerns, you can shape your products and services to respond to real needs and wants RATHER THAN simply producing things and trying to manipulate people to want and acquire them.

“Content is key” is MORE than the message

10. Companies that produce great products and services rather than companies that simply rely on great messaging will be winners in a Socialnomic™ world. The social graph is the world’s largest and most powerful referral program.

Why have testimonials always been so sought after by marketers? Because people like to hear how wonderfully products and services have worked for others — and also when those products and services have NOT worked. The better mousetrap works well , people will use it, and so will their friends and neighbors.

Focusing on core strengths leads to leadership

9. Being “well-rounded” as a company or individual is less beneficial. It’s more productive to play to your core strength. This differentiates you from the competition.

Rarely is a jack-of-all-trades in the League of Superstars. We like doing what we do well: when we focus our efforts on our strengths, we build a trustworthy reputation and retain loyal followers.

8. The transparency and speed of information exchanged within social media mitigates casual schizophrenic behavior. Having a “work” personality and having a “party” personality will soon become extinct. People and companies will need to have one essence and be true to that essence.

Back “in the day” when I studied journalism, we were taught objectivity, i.e., keeping ourselves out of our stories. But just as the news”papers” themselves are disappearing, so is the way we’ve communicated with audiences. Neither preaching nor more subtle manipulation works anymore. What does is honesty, authenticity, sincerity, and friends helping friends.

Figure out which platforms work best for your community

7. The most successful social media and mobile applications are those that allow users to brag, compete, or look cool by passing it on.

Today’s social media landscape is burgeoning with a vast variety of platforms to share opinions, insights, and graphic contributions — the most useful will become the most popular, and the most popular will become the most powerful. Experimenting with many of them will help you figure out which are most likely to build your community of engaged customers, clients, and friends.

6. With the increasing popularity of e-books, there will be new digital media placement opportunities for brands. This is very similar to product placement in movies, only this is for books, and the placements are clickable and measurable.

A great feature of new technology is the opportunity to modernize the tried-and-true: longer stories and lessons are being published online in the form of e-books, which offer readers an additional layer of credibility but with the ultimate in ease-of-use. When businesses find appropriate ways to sponsor these applications, the ROI will be evident.

Fun and games is more than fun and games

5. Successful social media marketers will function more like entertainment companies, publishers, or party planners rather than as traditional advertisers.

Tradition in marketing has meant treating customers in an “impersonal” way that just won’t work anymore. As entertainment options increase — and our ability to discover and access them online grows — our expectations are necessitating new traditions. We audience members are putting ourselves “out there” with our likes and dislikes broadcast on Facebook, Twitter, etc. All of this will make it easier for “producers” to create appealing, targeted, winning communication strategies. As one commenter to Erik’s post put it, “Every company will be a media company.”

4. The old adage that you can only have two of these — cheap, quick, or quality — doesn’t hold true within social media. It’s possible to have all three.

We don’t have to pay to play, so the online world is accessible to all with an available computer. Information is readily obtainable and often in “real time.” Thus quality is never compromised because of cost or speed.

3. Social media’s ability to quickly disseminate information among friends and peers helps eliminate different people performing the same tasks (multiple individual redundancies), whether it’s researching the best vacation spot or smart phone. This results in a more efficient society.

No one likes wasting time, so online searching avoids the delay and frustration of waiting for postal delivery, a return phone call, or even getting past the button-pressing in a phone tree. Businesses can send personalized messages to a community — thus eliminating the waste of mass marketing and the expense of one-on-one promotion.

Quality goods and services lead to great word of mouth

2. Consumers are looking to peers for recommendations on products, services, health issues, and more via social media. Only companies that produce products and services of great value will be part of these conversations; mediocrity will quickly be eliminated.

Society as a whole will be improved as we help one another create and discover the highest quality products and services.

1. Successful marketers will be more like Dale Carnegie and less like David Ogilvy; listen first, sell second.

Everything in this revolutionary world of Social Media Marketing begins with improving (a) the way we listen to one another and (b) the means to do it.

Let’s re-visit #15 and more fully comprehend that business growth and success in the future will be tied to mastery of opportunities offered in our Brave New World of Social Media

Your turn for comments and additional maxims.

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Wise up on social media: recommended reading

To Be or Not to Be . . . ahead of the social media curve

Getting from HERE to THERE

Sharing is the Name of the Game

. . .  that’s a Big Reason why “we” blog AND why books get written and read.

Several people recently have asked What I’m reading, and I have to smile . . . laugh, in fact.

The answer is EVERYTHING! Everything I can find to help me “catch up.”

Sometimes it is hard to realize that MOST OF THE WORLD is still in the dark about the power and value of Social Media – especially when I see online, in traditional media, and from the speakers we’ve brought to class that there are so many Experts out there.

Answers:

#1: I check Twitter for blog and article suggestions, and I read them and copy for future reference. In fact, I plan to review some of the best ones for future posts.

#2: Every day my email box is filled with articles from the blogs I’ve subscribed to — as well as group discussions — and I read as many of them as I can.

#3: I go to my local library and look at all the books cataloged 006.7. To name a few of the memorable ones I’ve read: The Huffington Post Complete Guide to Blogging, Blogging for Dummies, Corporate Blogging by John Cass, and What No One Ever Tells you about Blogging and Podcasting edited by Ted Demopoulos.

#4: Open books around me now that I’m taking turns with: (a) Putting the Public Back in Public Relations by Brian Solis, (b) Naked Conversations by Robert Scoble and Shel Israel, (c) The Google Story by David Vise, (d) WordPress for Dummies by Lisa Sabin-Wilson, and (e) Groundswell by Charlene Li and Josh Bernoff.

All of that is why I’ve been getting up at 5 a.m. and some of my SM friends/colleagues are getting up even earlier.

NOTE TO STUDENTS: We’re not even being tested on this . . . or are we?

[Update from Sept: I’ve finished Brian’s book PPBPR and have reviewed it in this blog AND on a Squidoo lens.

Read about Making News in the Digital Era and Twitterville.]

Next post: Blogging as a New World Path

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