Here’s How Social Media Works — To Build Relationships & Knowledge: and improve customer service, as well!

Filed in Blogging , Sharisax Is Out There 8 comments

Chatting with friends has long been one of my favorite activities — and meeting new friends to chat with increases the joy.

Is it any wonder, then, that Social Media is my Passion?

My online activities in the past year have introduced me to so many wonderful new people from whom I’ve probably learned more than spending the same amount of time in classrooms and libraries.

Here’s today’s story:

1) My email box contained a blog post entitled ” . . . because I’m the customer” — written by Australian blogger & social media enthusiast Sharon Clews.

2) I met Sharon online after following a link on my Twitter stream, and reading one of her first posts.

3) We connected on LinkedIn and have chatted about our mutual passion: Spreading the Word about the Wealth of Opportunities possible with Social Media.

4) We now read and comment on each other’s blog posts — and I believe we add value to each other by sharing insights and suggestions.

5) I read her latest post with great interest BECAUSE it was so true and so relevant:

“I have always failed to understand why one of the most basic abilities as people; human interaction, is so difficult for some people.”

“The most amazing thing to me about customer service is that is free! . . .  It is one of the truisms of my life. It costs me no more to smile or nod or ask someone if they need help.”

“Any retail experience is not just about what things cost. I am saddened that in a world of over consumerism more people don’t vote with their feet. That we mostly still search for the bargain of a lifetime and then moan about the service we get whilst doing it.”

Here’s the REST OF THE STORY:

What’s your latest social media relationship success story?

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Posted by Shari Weiss   @   26 January 2010
Tags : , , , , , ,
Comments
Jan 26, 2010
2:25 pm

Shari –
You are outstanding! Thank you – what a delight to find, I appreciate your bragging about me – and your comments about social media and our interactions sum it all up for me – well done!!

Thanks again
Sharon

Author Jan 26, 2010
2:52 pm

Sharon, your response was so quick that I suspect you read the post BEFORE it was finished! I “mistakenly” pressed PUBLISH instead of SAVE DRAFT. So I had to continue “writing” “online.”
🙂
It is wonderful getting to know you.

Jan 26, 2010
7:35 pm

“why one of the most basic abilities as people; human interaction, is so difficult for some people”
I’m going to have fun with your post and Sharon’s post and try to jump into the body of that cashier who just can’t smile. Yes, retail is probably not a good job for someone who is sad inside, but I sometimes gravitate toward the person who is a little gruff on the edges for just that reason – it’s probably a wall against past hurts.

Then again, the cashier today (I’m at a ski resort in the Berkshires, on vacation) seemed just not terribly interested in doing her job accurately. She was an example of someone the resort should probably never have hired (and I think the rental manager was more frustrated with her than I was).

Getting back to social media, it really only works when you are willing to let go a little and interact. You don’t have the facial expressions you get when you meet a cashier in person.

Author Jan 26, 2010
8:02 pm

Glad you had some fun with the posts.
🙂
More smiles for all of us.

Jan 27, 2010
4:56 pm

As you point out, social interection is a key factor to determine whether a sale or a relationship will succeed. One never knows the outcome of any interaction, but without trying, nothing can be gained.

Feb 3, 2010
10:51 pm
#6 Donald Belser :

Its true social networking is very impotant the more people you build relationships with the more resources may become open when needed the most

Author Feb 4, 2010
1:21 am

Donald, this is so so true. And I hope we all can benefit from our collaboration in class — and out.

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